Holiday Inn Express & Candlewood Suites – West Edmonton Mall Area

Job Overview

We are looking for a dedicated, positive, and hands-on Housekeeping Manager to lead our Housekeeping teams at Holiday Inn Express and Candlewood Suites West Edmonton Mall Area.

The ideal candidate takes pride in maintaining clean, comfortable, and welcoming hotel environments, enjoys developing their team, and understands the important role Housekeeping plays in the overall guest experience. This position oversees daily housekeeping operations across both properties, ensuring high cleanliness standards, productive operations, and excellent guest service.

If you are a strong leader with a keen eye for detail, take ownership of your responsibilities, and enjoy going the extra mile for both guests and your team, we would love to hear from you!

Duties & Responsibilities

- Oversee and coordinate daily Housekeeping operations across both properties, ensuring guest rooms, public areas, and back-of-house spaces are clean, well maintained, and meet IHG brand standards.
- Lead, train, motivate, and support the Housekeeping Supervisor, Room Attendants, Laundry Attendants, and Housepersons, encouraging teamwork, accountability, and high performance.
- Conduct regular room and public-area inspections, provide feedback and coaching, and ensure cleanliness and presentation standards are consistently maintained.
- Manage staffing, scheduling, room assignments, and labour based on occupancy and operational needs.
- Develop and maintain effective cleaning schedules and procedures to support efficiency and consistency.
- Monitor inventory of linen, amenities, cleaning supplies, and equipment,



ensuring appropriate stock levels, proper usage, and cost control.
- Work closely with Front Desk to coordinate room status, room readiness, guest requests, and special requirements.
- Work closely with the Sales Manager, who leads banquet coordination, to oversee the Houseperson’s responsibilities for banquet setup, teardown, and cleaning, ensuring rooms are properly prepared before events and cleaned and reset afterward.
- Identify maintenance concerns during inspections and daily operations, communicate them to the Maintenance Manager, and follow up to ensure they are addressed.
- Work with the Housekeeping Supervisor and team to take initiative on smaller maintenance concerns that can reasonably and safely be rectified in-house, within their abilities and without specialized skills or equipment.
- Assist with guest complaints and concerns in a timely, professional, and caring manner, taking ownership of finding solutions and following through.
- Look for opportunities to create Memorable Moments for our guests through thoughtful gestures, attention to detail, and going the extra mile.
- Ensure team members follow health, safety, and proper cleaning procedures, maintaining a safe and organized work environment.
- Collaborate with other departments to resolve concerns,



coordinate special cleaning projects, and continuously improve the guest experience and daily operations.

Qualifications

- Previous experience in hotel housekeeping management or supervisory leadership is required.
- Strong knowledge of hotel cleanliness standards, cleaning procedures, and housekeeping operations.
- Proven ability to lead, train, coach, and motivate a team.
- Excellent attention to detail and a commitment to cleanliness, room presentation, and guest satisfaction.
- A hands-on approach, with the ability to identify concerns, take initiative, and help resolve issues when needed.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage competing priorities in a fast-paced hotel environment.
- Knowledge of health and safety practices related to housekeeping and cleaning operations.
- Ability to work collaboratively with Front Desk, Maintenance, Sales, and other departments.
- Flexibility to work weekends and holidays as required.

Our IHG True Hospitality Service Standards At IHG, we believe in making everyone feel welcome. We look for leaders who demonstrate:

- True Attitude – Positive, welcoming, and ready to help.
- True Confidence – Taking pride in what you do and making decisions.
- True Listening – Understanding our guests and team members.
- True Responsiveness – Acting on concerns and following through.

Everyone is Welcome at IHG. Job Type: Full-time, Permanent

Schedule: Day shifts, with weekends and holidays as required

Pay: $40,000.00-$60,000.00 per year

Work Location: In person

📌 Hotel Housekeeping Manager (Edmonton)
🏢 Holiday Inn Express & Suites
📍 Edmonton