About Us:

Join Our Team at the Executive the Inn at Whistler Village and Mountain Side Hotel!

At Executive, we're more than just a place to work—we're a community. With us, as our Housekeeping Supervisor, you'll play a crucial role in creating memorable experiences for our guests by ensuring their suites are comfortable, inviting, safe, and impeccably clean. Your efforts directly contribute to the luxury and satisfaction our guests enjoy, encouraging their return to our hotels.

We take pride in our warm and supportive workplace culture, which is built on strong teamwork and mutual respect. Here, departments collaborate seamlessly to tackle challenges and achieve our goals efficiently. Our team is genuinely connected, both professionally and socially, with many of us catching up outside of work hours and building lasting friendships.

If you’re looking for a role where your skills are valued and your work-life balance is respected, we invite you to join us at Executive. Let’s work together to make every guest’s stay unforgettable!

Job Overview

We are seeking an energetic and detail-oriented Housekeeping Supervisor to lead our cleaning team and ensure the highest standards of cleanliness and hospitality are maintained throughout our property. In this pivotal role, you will oversee daily housekeeping operations, motivate staff, and uphold exceptional service quality that enhances guest experiences. Your leadership will be instrumental in fostering a welcoming environment where cleanliness and customer satisfaction thrive.

This position offers an exciting opportunity for a proactive professional passionate about hospitality and industrial cleaning to make a meaningful impact.

Key Responsibilities:

Team Leadership & Supervision:

- Complete any cleaning/room assignments for the day, as needed.
- Take direction from the housekeeping Manager.
- Supervise and oversee the day-to-day performance of the housekeeping team.
- The supervisor is expected to remain on the ‘floor’ for the duration of their shift (when not cleaning or completing an Audit) to supervise the pace of the day and also ensure the cleanliness of each team members cleaning.
- Maintain supportive and constructive professional relationships with each team member.
- Provide professional and friendly service to guests
- Address guest concerns quickly, notifying proper departments as need be.
- The supervisor will work to complete all daily inspections. During inspections, small touch ups may be required for the supervisor to complete.
- The supervisor will need confidence and good communication skills to return housekeepers to rooms where items have been missed.
- Train and guide housekeeping staff, including housekeepers and housemen. The training material will be provided by the housekeeping manager, for the Supervisor to work through with each team member.
- The supervisor may conduct group training sessions in the morning meetings, with the Housekeeping Supervisor.
- Conduct room cleaning audits and provide feedback to Housekeeping Manager.



The Housekeeping manager will provide weekly feedback to team members based on these audits.
- The Supervisor is to ensure effective communication within the team to ensure all guest requests and operations are completed to the best of the housekeeping team’s ability.
- Follow company policies and procedures
- Strong leadership skills with the ability to motivate and manage a diverse team
- Excellent knowledge of cleaning techniques, safety standards, and hospitality industry best practices

Operational Management:

- Prepare and distribute daily room assignment sheets and keys to room attendants.
- Conduct daily room inspections to ensure cleanliness and quality standards are met.
- Assist in cleaning rooms when necessary and during staff shortages.
- Conduct inventory checks and ensure sufficient supplies are available on guest floors.
- Report inventory numbers to Housekeeping Manager.
- Report needs of inventory and supplies to the Supervisor or Manager.
- Present any order requests to the Housekeeping Manager to approve and process.
- -All large purchase orders must be made through the Housekeeping Manager.
- Assist in ensuring housekeeping rooms are kept in an orderly fashion.
- Assist housekeeping team in any manner required on busy days.
- Attend to in house guest requests
- Report when linens are running low to the Housekeeping Manager.
- Report necessary maintenance items
- Will help the Housekeeping Manager coordinate in suite projects, as required.
- Will execute deep cleans for all suites when/where requiredQuality Assurance:
- Inspect guest rooms, corridors, stairwells, elevators, and linen closets to maintain high cleanliness standards.
- Address guest issues professionally and promptly, ensuring guest satisfaction.
- Review daily arrivals to ensure proper handling of VIPs, return guests, and early arrivals.
- Ensure new staff members are trained by Room Inspectors or Housekeeping Management only
- Ensure that new staff members are given consistent training and support in order to succeed in the housekeeping department
- Ensure all staff follow and are trained in safety within department
- General Cleaning duties (as needed):
- Clean and sanitize all areas of guest rooms, including kitchens, bathrooms, living spaces, and more.
- Perform various tasks like making beds, dusting, vacuuming, and mopping to keep rooms fresh and tidy.
- Maintain high standards of cleanliness in both guest rooms and public areas.
- Respond promptly and professionally to guest requests and provide excellent service.
- Work collaboratively with the team and other departments to ensure tasks are completed efficiently.
- Report any maintenance or safety concerns to the appropriate departments.




- Handles all guest interactions with the highest level of hospitality and professionalism.
- Respond to all guests’ requests in an accurate and timely manner.
- Maintain the privacy of all guests by enduring that no details of the guest are disclosed.
- Ensure productivity, and quality of work standards are maintained throughout work.

Administrative Duties:

- Complete daily room audits and provide weekly feedback to the Housekeeping manager.
- After new hire orientation with the Housekeeping Manager, the Supervisor will conduct the training for new hires. The training material will be provided by and updated by the Housekeeping Manager.
- Monitor and follow up on the completion of training for both new and current team members.
- Ensuring all important information is passed along to all relevant staff.
- Employees may be required to perform other related duties as needed to meet the ongoing needs of the organization.
- Perform tasks and projects as assigned by hotel management & such other projects requested from time to time by the Company.
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and remain current and up to date on projects & operations taking place in/around the building.
- Must have experience working with Opera PMS.
- Train and mentor housekeeping team members on cleaning techniques, safety protocols, and customer service standards

Requirements

- Proven experience in supervisory level in hotel housekeeping, custodial work, or industrial cleaning environments.
- Prior experience in supervising or coordinating cleaning teams is highly desirable
- Must have experience working with Opera PMS.
- Ability to perform physical tasks such as lifting, bending, and standing for extended periods
- Ability to multitask and manage time effectively in a fast-paced workplace.
- Attention to detail and a strong commitment to maintaining high standards of cleanliness and guest satisfaction.
- Excellent communication and organizational skills to effectively train staff and interact with guests or management
- Highly responsible & reliable.
- Works well in a team-based environment.
- Dependability and punctuality.
- Professional appearance and conduct while at work.
- Team player with strong leadership skills.
- Exceptional attention to detail with a commitment to maintaining high cleanliness standards
- Commitment to provide excellent service and exceed guests' expectations
- Must be available to work varying shifts, relevant to the needs of the hotel
- Join us as a Housekeeping Supervisor and be part of a dynamic team dedicated to delivering outstanding hospitality through impeccable cleanliness!

Pay: $23.84-$28.05 per hour Expected hours: No more than 40.0 per week

Application question(s)

- Will you require staff housing?
- Have you worked with the Opera PMS before?

Experience:
- Supervising: 1 year (required)
- Leadership: 1 year (required)
- Hotel Housekeeping: 1 year (required)

Language:
- English (required)

Location:
- Whistler, BC (preferred)

Work Location: In person

📌 Housekeeping Supervisor (Whistler)
🏢 Executive Hotels u0026 Resorts
📍 Whistler