Role Overview

We are looking for an experienced IBMS (Operative BMS) Support Analyst to provide L1/L2/L3 application support in a helpdesk workplace. The candidate should have strong knowledge of broadcast and media workflows, hands-on SQL troubleshooting skills, and experience resolving application and database issues.

Key Responsibilities

- Provide L1/L2/L3 support for the Operative IBMS/BMS system.
- Troubleshoot issues related to scheduling, ad sales, traffic, and billing modules.
- Manage incidents, service requests, and user queries through ticketing tools.
- Perform SQL queries, database troubleshooting, data validation, and data fixes.
- Investigate data inconsistencies and resolve system integration issues.
- Conduct root cause analysis (RCA) and ensure SLA compliance.
- Support user access, system configurations, and minor enhancements.
- Collaborate with sales, traffic, finance,



and technical teams to resolve issues.
- Provide support for EUC and infrastructure-related issues, including VDI and VPN.

Required Skills

- Strong hands-on experience with Operative IBMS/BMS.
- Knowledge of broadcast/media workflows, including scheduling, ad sales, traffic, and billing.
- Mandatory hands-on experience with SQL and database troubleshooting.
- Experience in application support or a helpdesk environment.
- Familiarity with ServiceNow, JIRA, or similar ticketing tools.
- Understanding of system integrations and reporting tools.
- Basic knowledge of EUC and infrastructure environments, including VDI and VPN.
- Strong analytical, problem-solving, communication, and troubleshooting skills.

📌 IBMS Support Analyst (Toronto)
🏢 TEKGENCE
📍 Toronto