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The Specialist - Technology - Offer Optimization - Commercial Affairs plays a key role in coordinating and implementing Air Canada's commercial transition to modern retail capabilities. The incumbent translates Commercial Affairs priorities into structured requirements, delivery data, and readiness plans that support the selection, design, implementation, and continuous evolution of offer and order capabilities.

This position works within Commercial Affairs and in close collaboration with IT, suppliers, and implementation partners to coordinate stakeholders from Revenue Management, Pricing, Distribution, Digital Solutions, Sales, Loyalty, Data, and other affected sectors. The objective is to foster alignment, organize priorities, manage implementation data, support governance decisions, and ensure Commercial Affairs readiness for modern retail capabilities.

Responsibilities

Lead Commercial Affairs requirements, prioritization, and alignment.

- Lead the organization and prioritization of Commercial Affairs requirements across Revenue Management, Pricing, Distribution, Digital Solutions, Sales, Loyalty, Data, and other impacted sectors.
- Provide functional leadership regarding requirements, use cases, business rules, data needs, acceptance criteria, and end-to-end traceability.
- Assess the current state of systems, future modern retail capabilities, operational gaps, dependencies, and business continuity risks during the transition period.
- Facilitate alignment among Commercial Affairs stakeholders, IT,



and suppliers by establishing trade-offs, clarifying ownership, and guiding practical implementation decisions.

Participate in request for proposal (RFP) management, supplier evaluation, and commercial engagements.

- Coordinate Commercial Affairs information to evaluate modern retail capabilities, supplier engagement, and solution selection activities. Manage integrated commercial inputs into RFPs for modern retail capability technologies, including requirements, use cases, evaluation criteria, and supplier clarifications.
- Coordinate cross-functional commercial reviews of supplier responses, demonstrations, and proofs of concept to ensure evaluations are consistent, evidence-based, and aligned with priorities.
- Synthesize gaps, risks, assumptions, and trade-offs into clear recommendations for governance forums.
- Coordinate commercial inputs related to contracting to ensure essential business requirements, service expectations, transition obligations, acceptance criteria, and supplier commitments are captured in relevant schedules and statements of work.

Guide solution design and integration, as well as transition planning.

- Guide solution design discussions and validate alignment with Commercial Affairs priorities regarding offers, pricing, bundling, segmentation, product catalog, inventory holding, and order fulfillment.




- Assess business impacts and cross-system dependencies across Revenue Management, Pricing, Inventory Management, Distribution, Digital Solutions, Loyalty, Payments, Delivery, and Finance.
- Support the plan for multi-year coexistence of legacy platforms and modern retail capabilities, including parallel processes, data consistency, operational handoffs, and business continuity safeguards.
- Drive the resolution of design conflicts, integration issues, continuity risks, and transition-related trade-offs by developing transparent options and recommendations.

Coordinate implementation support, readiness, and support.

- Coordinate delivery planning by translating approved capabilities into milestones, readiness activities, testing priorities, and ownership assignments.
- Lead Commercial Affairs participation in testing, defect triage, and business approvals, ensuring evidence supports informed decision-making and controlled go-live readiness.
- Manage expected deliverables for commercial readiness, including process documentation, operating procedures, training contributions, transition planning, hypercare, and post-implementation reviews.
- Prepare concise documents for workshops, status reports, and governance highlighting required decisions, risks, dependencies, progress made, and recommended next steps.
- Ensure traceability of requirements, decisions, assumptions, risks, and dependencies, and escal...
- Support the continuous evolution of modern retail capabilities by coordinating enhancement requests, commercial priorities, problem resolution, and continuous improvement initiatives.

Qualifications

- University degree i

📌 Specialist - Technology - Offer Optimization - Commercial Affairs (Dorval)
🏢 Air Canada
📍 Dorval