Position Overview

We are seeking a Technical Support Engineer with 4 years of experience providing technical support across enterprise environments. The ideal candidate will have strong experience supporting applications, hardware, Microsoft technologies, and end-user computing environments. This role requires excellent troubleshooting skills, a customer-focused mindset, and the ability to work effectively in a fast-paced environment.

This is fully remote 6 month contract to start opportunity, for our client in Toronto, Ontario.

Key Responsibilities

- Provide Level 1-2 technical support for software, hardware, network, and application-related issues.
- Support, maintain, and troubleshoot business-critical application systems.
- Manage and administer Active Directory, including user account creation, permissions, group policies, password resets, and access management.
- Provide support for Microsoft 365 (Office 365) services, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
- Diagnose and resolve desktop, laptop, printer, and peripheral hardware issues.
- Install, configure, maintain, and upgrade hardware and software components.
- Investigate incidents, perform root cause analysis, and implement corrective actions.
- Collaborate with development, infrastructure, and business teams to resolve complex technical issues.
- Document support activities, technical procedures, and knowledge base articles.
- Monitor system performance and recommend improvements to enhance reliability and user experience.
- Ensure adherence to service level agreements (SLAs) and support best practices.

Required Qualifications
- 4 years of experience in Technical Support, IT Support, Service Desk, or a related role.
- Experience developing,



enhancing, maintaining, and supporting application systems.
- Strong knowledge of Active Directory Administration.
- Hands-on experience supporting Microsoft 365 (Office 365) environments.
- Experience providing hardware and desktop support for end-user devices.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity.
- Knowledge of software development methodologies and application support processes.
- Excellent verbal and written communication skills.
- Strong interpersonal and stakeholder management abilities.
- Demonstrated problem-solving and decision-making skills.
- Robust organizational skills with the ability to manage multiple priorities.
- Ability to work effectively under pressure and adapt to changing business needs.

Preferred Qualifications
- Experience with Windows Server environments.
- Familiarity with ITSM tools such as ServiceNow, Jira, or Remedy.
- Exposure to Azure Active Directory / Microsoft Entra ID.
- Knowledge of Exchange Online, Intune, and endpoint management tools.
- Experience working in Agile or DevOps environments.
- Relevant certifications such as Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), or CompTIA A .

Key Competencies
- Technical Troubleshooting
- Customer Service Excellence
- Incident & Problem Management
- Communication & Collaboration
- Critical Thinking & Problem Solving
- Time Management & Organization
- Adaptability & Resilience
- Stakeholder Management
- Attention to Detail and Continuous Improvement

This job posting is for a current vacancy with our client. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

📌 Information Technology Support Specialist (Toronto)
🏢 Robert Half
📍 Toronto