Job Summary

We are seeking a qualified, friendly, and customer-focused Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer support, responding to inquiries, processing orders, resolving complaints, and ensuring a positive customer experience. This role requires strong communication and problem-solving skills, attention to detail, and the ability to work closely with sales, warehouse, purchasing, and delivery teams to meet customer needs efficiently and accurately.

Key Responsibilities

- Respond to customer inquiries by phone, email, and in person in a professional and timely manner.

- Provide accurate information about products, pricing, availability, delivery schedules, and company policies.

- Process customer orders, returns, exchanges, and requests accurately and efficiently.

- Prepare quotations, invoices, sales orders, and other customer-related documents as required.

- Follow up with customers regarding order status, backorders, deliveries, and outstanding issues.

- Handle customer complaints and concerns professionally, identify appropriate solutions, and escalate complex issues when necessary.

- Coordinate with sales representatives, warehouse staff, purchasing, and delivery teams to ensure timely order fulfillment.

- Maintain accurate customer information, order records, and communication history in the company's computer systems.

- Assist customers with product selection and recommend suitable products based on their needs.

- Monitor outstanding orders and communicate delays or changes to customers promptly.

- Build and maintain positive relationships with new and existing customers.

- Support the sales team by identifying customer needs and referring potential sales opportunities.

- Process customer payments and assist with billing inquiries when required.

- Ensure customer requests are handled according to company policies and procedures.





- Maintain a professional, organized, and customer-friendly work environment.

- Contribute to continuous improvement by identifying ways to improve customer satisfaction and service efficiency.

Qualifications and Requirements

- Previous customer service or administrative experience is preferred.

- Strong verbal and written communication skills.

- Excellent interpersonal and problem-solving abilities.

- Good organizational skills and attention to detail.

- Ability to manage multiple tasks and prioritize work effectively.

- Proficiency in Microsoft Office and general computer applications.

- Ability to learn company products, services, and order-processing systems.

- Strong teamwork skills and the ability to work independently.

- Professional attitude, patience, reliability, and a positive approach to customer service.

- Ability to remain calm and professional when handling difficult customer situations.

Key Skills

- Customer relationship management

- Order processing and data entry

- Telephone and email communication

- Complaint handling and conflict resolution

- Product knowledge and customer assistance

- Time management and multitasking

- Teamwork and coordination

- Attention to detail and accuracy

Performance Expectations

- Provide prompt, accurate, and courteous customer service.

- Maintain a high level of customer satisfaction.

- Process orders and customer requests accurately and within required timelines.

- Resolve customer concerns efficiently and professionally.

- Maintain accurate records and follow company procedures.

- Work collaboratively with other departments to ensure a smooth customer experience.

Working Conditions

- Full-time depending on business requirements.

- Primarily office-based

- Regular communication with customers and internal departments.

- May require handling multiple inquiries and priorities in a fast-paced environment.

Pay: $50,000.00-$60,000.00 per year

Work Location: In person

📌 Inside Sales/Customer Service (Acheson)
🏢 Insync Supply
📍 Acheson