POSTING: 2026-37

POSITION TITLE: INTAKE AND ASSESSMENT WORKER UNIONIZED

EMPLOYMENT (PHOENIX) FT

DUTIES AND SCOPE OF WORK The Intake and Assessment Worker serves as the first point of contact for prospective clients and community members, playing a critical role in the transitional housing program for youth.

This position is responsible for providing comprehensive intake, assessment, and referral services for youth who are chronically or episodically homeless, with multiple barriers and high needs. The incumbent will conduct intake evaluations and eligibility assessments, ensuring that all participants receive appropriate referrals to support their efforts in obtaining or maintaining housing.

In this role, the incumbent will leverage excellent interpersonal and communication skills to engage with vulnerable populations facing housing insecurity and related challenges. The Specialist will manage the full range of intake services for youth interested in applying to Eva’s

Initiatives transitional housing.

This position reports to the Senior Site Manager.

RESPONSIBILITIES

Intake Process Management

- Determine eligibility for shelter services based on established criteria.
- Conduct initial interviews and assessments to understand the client's needs and situation.
- Conduct initial interviews with potential participants to assess their eligibility for the program.
- Collect and review necessary documentation, including identification, housing history, and other relevant information.
- Maintain accurate and confidential records of all intake assessments and related

documentation

Assessment and Service Planning

- Conduct comprehensive needs assessments to identify the strengths, challenges, and goals of each participant.
- Develop individualized service plans in collaboration with participants, focusing on their specific needs and aspirations.
- Regularly review and update service plans to reflect participants' progress and changing needs.

Referral and Coordination
- Connect participants with appropriate internal and external resources, including workshops, hands-on programs, and wrap-around supports such as mental health services, educational opportunities, and employment assistance.
- Monitor and follow up on referrals to ensure participants receive the support they need.
- Respond promptly and effectively to crisis situations involving youth residents, such as mental health crises, substance abuse emergencies, or suicidal ideation.
- Assess the situation, de-escalate tensions, and implement appropriate interventions to ensure the safety and wellbeing of the youth involved.
- Collaborate with other staff members and external resources to develop and implement crisis management plans.
- Provide clients with information about available services and resources within the shelter and the community.
- Coordinate with other service providers and agencies to facilitate additional client support.
- Refer clients to appropriate external services such as medical care, mental health support, and housing assistance.

Community Engagement and Networking
- Build and maintain relationships with community organizations, service providers, and





other stakeholders to support participants' access to resources.
- Represent the program at community meetings, events, and other forums as needed.
- Advocate for the needs of the youth served by the program within the community.

Documentation and Reporting
- Maintain accurate and up-to-date case files, ensuring compliance with organizational and funding requirements.
- Prepare regular reports on intake and assessment activities, participant progress, and

program outcomes.
- Participate in regular team meetings and contribute to program evaluation and improvement efforts.
- Ensure compliance with legal and ethical standards regarding confidentiality, privacy, and record-keeping protocols.
- Provide clear and concise descriptions of the incident, including date, time, location, individuals involved, actions taken, and any follow-up required.
- Submit incident reports to appropriate supervisors as per organizational procedures.
- Document referrals made to external agencies, including contact information, services provided, and outcomes.
- Track follow-up actions and monitor the status of referrals to ensure timely access to needed services.

Administrative Duties:
- Maintain accurate records of client interactions, progress, and outcomes.
- Read and respond to electronic communication promptly and effectively.
- Prepare regular activity reports, statistics, and documentation as required by funding sources and regulatory bodies.
- Contribute to the ongoing development and enhancement of shelter programs and services.
- Ensure all necessary forms and paperwork are completed and filed properly.
- Update the shelter’s database with client information and any changes in their status.
- Other duties as assigned

Support Functions:
- Submit workorders for rooms to be prepared for new move ins
- Complete intake, orientation and move into the site
- Monitor inventory and prepare move in kits
- Monitor and maintain caseload and waitlist.
- Facilitate a transfer of care meeting with the primary worker assigned to the youth.
- Conduct outreach to promote and engage internal and external partners.
- Assist with the day-to-day operations of the site, including monitoring safety protocols and responding to emergencies.
- Collaborate with fellow staff members to ensure a supportive and inclusive environment for all youth residents.

QUALIFICATIONS
- Bachelor’s degree in Social Work, Psychology, Counseling, or a related field or a combination of education. Degrees outside of Canada must be evaluated by a recognized certification body to demonstrate Canadian equivalency.
- Minimum 3 years’ experience of direct work with youth that are homeless, formerly homeless, and marginally housed
- Effective conflict resolution,



crisis intervention and de-scalation skills
- Experience working in a client-centered, resiliency-based framework.
- Knowledge of case management principles.
- Experience working with Black youth, Indigenous, LGBTQ2+ and understanding of the cultural, social, and economic challenges they face.
- Knowledge of substance use, family violence, child development, child abuse/neglect and community resources
- Demonstrated knowledge of community resources as well as the ability to absorb and maintain a wide variety of unique and detailed program information.
- Demonstrated experience in developing and implementing case management, trauma informed care programs and clinical issues pertaining to addiction, mental health for marginalized youths.
- Experience in facilitation/presentations skills.
- Excellent communication (verbal and written) and interpersonal skills, with the ability to build rapport and establish trust with diverse youth populations.
- Experience writing assessments, collecting data and maintaining statistics.
- Flexibility to work varied shifts, including evenings and weekends, to meet the needs of youth residents. Traveling as required.
- Commitment to teamwork and collaborative approaches
- Second language an asset
- Certification in:

o Certification in Standard level C First/Aid CPR o Non-violence CPI, o Food Handlers
- "G" License with clean and current driving abstract.
- Certification in Standard level C First/Aid CPR
- Clear Vulnerable Sector Check is required

SALARY Unionized position - $33.66/hr

APPLY

Submit a cover letter and resume in one PDF document to [email protected]. Be sure to indicate 2026-37 Intake and Assessment Worker in the title. Closing October 26, 2026.

We advise all applicants with work permits that obtaining employment with Eva’s will not guarantee the approval of any application for Permanent Resident status and emphasize that Eva’s positions may not qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact

Assessment (LMIA) initiatives.

Eva's does not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting, assessment and selection.

LOOKING TO LEARN AND GROW WITH US?

Check out all our employment opportunities on our website at https://www.evas.ca/employment/

Eva’s Initiatives for Homeless Youth

Connect with us @evasinitiative

- Adhere to organizational policies, procedures, and documentation standards related to case

intake documentation, reporting, and record-keeping.
- Maintain detailed and confidential records of interactions with applicants, including intak assessments, service providers and referring workers

Job Type: Full time Pay: $33.66 per hour

Benefits

- Disability insurance
- Employee assistance program
- Life insurance
- RRSP match
- Vision care

Education:
- Bachelor's Degree (preferred)

Licence/Certification:
- CPI, First Aid/CPR, Food Handlers (required)
- Class G License with a 3 year clean abstract (required)

Willingness to travel:
- 25% (required)

Work Location: In person

📌 Intake & Assessment Worker (Toronto)
🏢 Eva's Initiatives
📍 Toronto