About Stirling Marathon

Stirling Marathon is a proudly Canadian, family-owned, and rapidly growing manufacturer and distributor of high-quality home appliances. Based in Elora, Ontario, our Stirling, Marathon, and Epic brands are sold at over 400 National and Independent appliance retailers across Canada. We are honoured to be bringing appliance manufacturing back to Canada, delivering products that showcase exceptional quality, engineering, and performance under our STIRLING and MARATHON brands.

Our culture is committed to working together as a team, treating our customers and each other with respect, and creating a positive, supportive work environment. We value and reward; hard work, innovation, and dedication, while making sure we have some fun along the way. If you’re looking to join a company where your contributions matter and you can grow alongside a passionate team, you’ve found the right place.

The Opportunity

We're currently hiring for both part-time and full-time temporary opportunities, with the possibility of becoming a permanent position. The IT Support & Systems Technician provides day-to-day technical support, maintains business systems and equipment, troubleshoots issues, and helps ensure reliable technology across manufacturing, warehouse, and office environments. This role helps maintain a secure, reliable, and well-documented IT environment and supports technology projects and improvements. This position is initially being offered as a temporary full-time role.

As Stirling

Marathon continues to grow, there may be an opportunity for the position to transition into a permanent role based on company needs and performance.

Key Responsibilities

1. Technical Support and Troubleshooting

- Provide first-line support by diagnosing and resolving software, hardware, printer, phone, and network connectivity issues.
- Respond to support requests, manage outstanding tickets, and escalate complex issues to the IT Manager.
- Support users of Microsoft 365, Windows workstations, SharePoint resources, e21 ERP and other business applications.
- Assist with onboarding, offboarding, account provisioning, and employee technology training.

2. Business Applications and Operational Support

- Monitor e21 ERP error dashboards for data issues and resolve as needed.




- Monitor and troubleshoot EDI transactions and integrations with customers, trading partners, and service providers.
- Provide end-user support & training for e21 ERP and other business applications.
- Troubleshoot existing reports and develop or modify business reports, dashboards, and data analyses as required.
- Provide operational support for company websites, customer/dealer portals, e-commerce platforms, and related integrations.
- Troubleshoot application access, user configuration, printing, and common operational issues.
- Coordinate with vendors and service providers to resolve technical issues.
- Assist with application testing, deployments, and user training.

3. Systems and Infrastructure Maintenance

- Monitor and maintain workstations, Windows & Linux servers, network and wireless infrastructure, VoIP/phone systems, printers, and peripheral equipment.
- Perform routine updates, patching, equipment replacements, and preventative maintenance.
- Monitor system health, backup jobs, and security alerts, escalating exceptions and issues.
- Assist with inventory management, equipment procurement, software licensing, and asset lifecycle management.

4. Documentation and IT Procedures

- Maintain accurate documentation of IT systems, configurations, credentials management procedures, and recurring support tasks.
- Develop and maintain troubleshooting guides, standard operating procedures, and user-facing instructions.
- Identify recurring technical issues and recommend ways to improve reliability and efficiency.

5. Security and IT Best Practices

- Assist with user access management, endpoint security, software updates, and routine security procedures.
- Support implementation and ongoing operation of IT policies, cybersecurity practices, and disaster recovery procedures.
- Help maintain secure and reliable access to company systems and data.

6. Projects and Continuous Improvement

- Assist the IT Manager with infrastructure upgrades, software deployments, systems integration,



and other technology initiatives.
- Identify opportunities to simplify support processes, reduce recurring issues, and improve the employee technology experience.
- Participate in testing, rollout, training, and documentation of new systems and processes.

Qualifications

- A practical, resourceful IT professional with two to three years of experience, strong troubleshooting skills, the ability to work independently in a small-business setting.
- The successful candidate can support office and manufacturing operations, communicate clearly with non-technical employees, document work, and escalate problems appropriately.
- Required Technical Skills & Experience
- Strong working knowledge of Windows, Microsoft 365, PC hardware, and general system troubleshooting.
- Familiarity with Windows/Linux servers, networking, backups, and basic cybersecurity practices.
- Experience with SQL databases, including writing queries, investigating data issues, and supporting reports or dashboards.
- Experience supporting ERP or other business-critical applications.
- Additional experience considered an asset:
- WordPress/WooCommerce, Shopify, HTML/CSS, or Liquid templating.
- SQL Server, DevExpress, or similar reporting tools.
- X12 EDI transactions and integrations.

What We Offer:

- Competitive compensation based on experience
- Comprehensive health, dental, life insurance, and disability benefits
- Company-matched GRSP program
- Summer hours
- Professional development and training opportunities
- A collaborative and supportive team environment
- Company events, BBQs, and employee appreciation activities
- Opportunities to contribute to a growing Canadian manufacturing business
- Employee discount on appliances

Interested in Joining Our Team? Please send your resume and cover letter to [email protected].

Stirling Marathon is committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and will provide accommodation throughout the recruitment process upon request.

Pay: From $25.00 per hour

Benefits

- Company events
- Dental care
- On-site parking
- RRSP match

Ability to commute/relocate:
- Elora, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

📌 IT Support Technician (Elora)
🏢 Stirling Marathon
📍 Elora