Overview

We are seeking a agile and highly organized Lead Administrator, Operational Director of Business to join our team. This pivotal role combines administrative leadership with operational oversight, ensuring seamless business functions and exceptional support across departments. As the driving force behind efficient office operations, you will empower teams, streamline processes, and uphold the highest standards of professionalism.

If you thrive in a fast-paced environment and excel at multitasking with a positive, proactive attitude, this prospect is perfect for you!

You should be comfortable setting expectations, addressing concerns respectfully, and keeping the team focused on patient service and practice goals.

Duties

- Oversee daily administrative operations, including managing front desk activities & multi-line phone systems to ensure smooth communication flow.
- Coordinate scheduling using Open Dental & Google Workspace & in office communication apps to optimize team meetings, appointments, and deadlines.
- Handle clerical responsibilities such as filing, proofreading documents, and organizing digital and physical records for easy retrieval.
- Manage customer service interactions professionally via phone and email, ensuring exceptional client experiences and timely responses.
- Utilize Office experience to prepare reports, correspondence,



and presentations that support executive decision-making.
- Keeping the owner informed of priorities, concerns, and results.
- Implement office procedures, always in direct communication with owner.

Requirements

- Proven experience in administrative roles with strong clerical and leadership and supervisory roles.
- The ability to maintain professional boundaries, remain impartial, and address concerns directly without participating in workplace gossip.
- HR & Marketing & Dental experience is an asset.
- A results-driven mindset, with a focus on production goals, scheduling efficiency, and measurable performance.
- Excellent organizational skills with the ability to prioritize tasks effectively in a busy, calm professional & customer service environment.
- We’re looking for someone approachable and fair
- Join us as a Lead Administrator, Operational Director of Business, where your expertise will drive operational excellence while supporting a vibrant team dedicated to success!

You can contact me directly [email protected] To apply, please submit your résumé and a brief introduction outlining your relevant leadership experience. Pay: $25.00-$35.00 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Work Location: In person

📌 Lead Administrator, Operational Director of Business (Thunder Bay)
🏢 Dr. Kowsari Dental
📍 Thunder Bay