Description de l'emploi:

Responsable d'acceptation Clien / Customer Acceptance Manager English

job description
will follow You have a technical background in aeronautics, you have worked in a customer-facing role and you would like to progress and develop new skills? This job is for you The A220 commercial aircraft program is looking for a Customer Acceptance Manager (CAM) to join our ABQL team based in Mirabel (Quebec, Canada), where you will be in charge of the customer acceptance process. You will be part of the Customer Acceptance & Delivery team responsible for the customer presentation program as well as the opening, processing (Quality/Delay) and closure of QLBs/CLBs. He/She ensures the relevance of responses or reworks to guarantee customer acceptance throughout the Pre-FAL, FAL and Delivery phases. An active member of the CAD MFT, he/she acts, for a given MSN, as the binomial/deputy of the responsible ADE. The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively. Your role as a CAM will be to act as a technical focal point for a given aircraft throughout the CAD (Customer Acceptance & Delivery) process, from pre-assembly to transfer of title (ToT). Your working environment:

The headquarters of the A220 commercial aircraft program is located in Mirabel, in the greater Montreal area, a stone's throw from the vibrant city of Montreal. Renowned for its peaceful and safe environment, the region offers a high quality of life for young or experienced professionals, as well as families, perfectly balancing career opportunities and outdoor activities, making it a truly special place to live. Because we care for you:

Financial

benefits:
Attractive salary, annual bonus, group insurance plan,



pension plan and stock purchase plan. Work/life balance: A hybrid working policy (depending on operational needs), an on-site cafeteria, a highly competitive leave policy. Well-being/health: Employee Assistance Program (EAP), discount program and on-site medical service. Individual development: Growth opportunities and numerous training possibilities (catalog of over 10,000 e-learning courses available in open access to develop your employability, certifications, accelerated development programs, national and international mobility). Your challenges:

He/She is responsible for the management and coordination of the customer presentation program, from pre-FAL to the technical completion of the aircraft (TAC). He/She participates in customer acceptance flights during the delivery phase to conduct rigorous cabin inspections alongside the customer. As the customer's privileged interlocutor (focal point), the CAM is in charge of processing (response, follow-up, closure) all specific points raised by the latter. These points are recorded in the CLB/QLB registers, for which the CAM is guarantor. As the aircraft risk manager, he/she identifies and mitigates industrial risks (including CLB/QLB points) and escalates major issues to the Airbus ADE responsible for the concerned fleet. He/She ensures a constructive relationship with customers through continuous communication (proactive, comprehensive and regular)



and coherent and fair management of customer expectations, while preserving the interests of AIRBUS. He/She guarantees customer confidence by piloting and providing a reliable flow of information throughout the CAD process. He/She participates in the feedback loop (post-delivery feedback) after each aircraft delivery, to ensure continuous improvement in line with customer expectations. Responsible for collecting and processing customer FAL CSIP (survey) feedback throughout the manufacturing process, he/she secures the lessons learnt process, with the support of the multidisciplinary team (MFT) including CAQM, ADE, Production, Quality, Procurement and Engineering. He/she gathers from the ADE in charge of the aircraft all the information necessary for the proper execution of his/her missions (company/customer specificities, status of previous deliveries, industrial planning and milestones, etc.). Finally, he/she participates in technical risk and chance management. Quickly assess issues over a broad technical scope (structure, systems, cabin, operations) and adapt to contingencies (planning, environment). Obtain reliable information in real time from all functions. Initiate recovery plans under severe time constraints. Establish legitimacy with internal functions and suppliers to obtain maximum reactivity. Make balanced decisions between Airbus's interests and customer satisfaction.

Your profile

You have a proven experience of at least 10 years in the aeronautical industry, ideally or hold a university degree in engineering or aircraft maintenance. Truly passionate about this sector, you master its codes, quality requirements and industrial stakes. Soft Skills

Dedication to customer satisfaction c

📌 Responsable d’Acceptation Client (Winnipeg)
🏢 Airbus
📍 Winnipeg