For over 80 years, Smith’s Pharmacy has been a trusted part of the Toronto and Vaughan communities, known for delivering compassionate and personalized care. For the past 35 years, our Compounding Pharmacy has focused on a holistic and integrative approach to health and wellness. We operate state-of-the-art sterile and non-sterile compounding laboratories, along with Naturopathic, Homeopathic, and Holistic Dispensaries.

Our wide range of professional-grade vitamins, minerals, nutritional supplements, herbal products, and homeopathic remedies is designed to help support optimal well-being.

DUTIES & RESPONSIBILITIES:

Customer Service

- Greet customer promptly and gather prescription information according to Standard Operating Procedures
- Perform duties in priority according to Role assigned on Role Assignment Schedule
- Refer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTC's, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policy
- Set realistic customer expectations as to wait times and effectively communicate the time to the customer
- Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures
- Provide accurate information in response to customer inquiries according to Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
- Draw customer attention to literature or information as required
- Ensure customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.
- Maintain and control the cash register in the dispensary in accordance with cash handling policies and procedures
- Managing customer inquiries both in person and over the phone
- Adhere to all confidentiality and privacy requirements

Administration

- Receive new and repeat prescription orders in accordance with Standard Operating Procedures
- Prepare and submit orders (e.g. medications, OTC's, special orders) with the exception of controlled drugs and narcotics
- Adjudicate third party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessary
- Answer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary




- Provide appropriate support to doctors and clinics in placing the purchase orders and delivering the products in the timely manner
- Manage incoming faxes according to Pharmacy Standards of Practice
- Assist pharmacist in coordinating call backs
- Identify patients who are candidates for pharmacy services where appropriate and provide administrative support to the Pharmacist
- Contact physicians' offices as needed (e.g. for special authorization requests etc.) and maintain all relevant documentation
- Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner
- Generate reports as required

Front Shop Merchandising Duties

- Ordering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired product
- Assist with opening/closing the lock and leave panels/gates
- Assist in removing and replacing patient education and health-related signage

Prescription Workflow

- Assist in prescription preparation to company's standards and professional services
- Data entry for new prescriptions, and managing refill request processing, adjudicate claim to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third party adjudication records
- Select medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selection
- Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete
- May be required to mix, reconstitute, or compound prescriptions, as directed and supervised by the pharmacist
- Accept written prescription or refill requests from customers in person or via telephone
- Accurately enter and maintain appropriate data within the applicable Pharmacy systems
- Resolve technical issues by contacting IT Service Desk or Third-Party adjudicators as required
- Ensure prescriptions are prioritized correctly in accordance with workflow
- Gather pertinent communication pieces for inclusion with prescription

Inventory Management

- Assist in coordinating operation schedule for the compounding labs.
- May be required to perform inventory management, under the direction and supervision of the pharmacist




- Maintain proper storage of medications within the pharmacy
- Ensure stock bottles are put away in accordance with established workflow
- Maintaining perpetual inventory system
- Ensure regular replenishment of pharmacy drugs and supplies i.e. BTC and special order
- Unpack and receive pharmacy totes inside pharmacy in a secure setting
- Ensure narcotic inventory is detail received and records updated under the direct supervision of a Pharmacist
- Put away received pharmacy inventory in appropriate location in accordance with established workflow
- Manage customer returns and expired products in accordance with established disposal protocol
- Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided
- Ensure stock rotation is completed and expired product is removed from the shelf and returned in accordance with standard operating procedures
- Management of preferred generic product
- Perform cycle counts in accordance with Standard Operating Procedures

General/Other

- Provide support and assistance to the Pharmacist(s) as required, ultimately with a view to enhancing the Pharmacist/customer relationship
- Maintain professional image (dress code) and conduct at all times
- Promote marketing programs as appropriate and required
- Regularly read and action/implement view communication vehicles (e.g. Communication Binder, Communication Board)
- Ensure proficiency with Pharmacy Systems
- Follow Standard Operating Procedures and Pharmacist direction, and adhere to all legal requirements, including provincial and federal regulations and bi-laws
- Comply with all established loss prevention policies and procedures
- Maintaining cleanliness of work space

Skills & Qualifications

- Diploma from a Pharmacy Assistant credited course preferred
- Register with the Ontario College of Pharmacists (OCP)
- Previous Pharmacy Experience preferred (1-2 years)
- Compounding Experience an Asset
- Retail Experience an Asset
- Sterile/Non-Sterile Compounding Experience Preferred
- Exceptional customer service skills with a talent for building customer loyalty
- Effective communication skills
- MS Office/Excel/Outlook
- Nexxyss software knowledge preffered
- Effective organizational skills, ability to multi task
- Problem Solving Skills
- Strong attention to detail
- Minimum 2 years experience as a Pharmacy Technician

Job Type: Full-time Pay: $50.00-$65.00 per hour

Expected hours: 40.0 per week

Licence/Certification

- OCP Registration number (required)

Work Location: In person

📌 Lead Registered Pharmacist (Toronto)
🏢 Smiths Pharmacy and IMC
📍 Toronto