Join us as a Level 2 Technical Support Advocate at Procurify. This remote-first position requires you to manage complex customer configurations and enhance our self-serve ecosystem. In this role, you will utilize your technical problem-solving skills to resolve intricate inbound tickets via email and live chat.

You'll become a product expert, advocating for customers by documenting and addressing issues through collaboration with our Engineering team. Your insights will influence our product roadmap and enhance user experiences. Key Responsibilities:

- Manage and resolve complex technical tickets via email and chat
- Conduct video calls for troubleshooting high-priority issues
- Document bugs and gather customer feedback for improvement




- Write and maintain FAQs and user guides leveraging AI
- Tailor workflows and account setups according to client needs Requirements:
- 2 to 3+ years in a technical customer-facing SaaS role
- Robust background in Technical Account Management preferred
- Familiarity with QuickBooks Online or similar ERPs
- Expertise in using ticketing systems like Zendesk or Intercom
- Proficient in diagnosing web and mobile application issues Help shape the future of technical support at Procurify while ensuring optimal user experiences.

📌 Level 2 Technical Support Advocate Role (Edmonton)
🏢 Procurify
📍 Edmonton