Automotive Service Technician

Position Information

Position Title: Automotive Service Technician

Department: Service

Reports To: Service Manager / Fixed Operations Manager

Position Summary

The Automotive Service Technician is responsible for inspecting, diagnosing, maintaining, repairing, and servicing customer vehicles in accordance with manufacturer specifications, dealership standards, and applicable safety requirements. The Technician plays a critical role in ensuring customer safety, vehicle reliability, and overall customer satisfaction. The Technician is expected to perform repairs accurately and efficiently while maintaining a strong focus on quality, attention to detail, productivity, and safety.

The Technician works closely with Service Advisors, Parts personnel, and other dealership employees to ensure customers receive timely, accurate, and professional service. The Technician contributes to customer retention and brand loyalty by delivering high-quality workmanship and supporting an exceptional service experience.

The successful Technician demonstrates strong technical and mechanical knowledge, effective communication skills, excellent time management, and a commitment to continuous learning and professional development.

Key Responsibilities

Vehicle Maintenance, Diagnosis & Repair

- Perform vehicle maintenance, inspections, diagnostics, and repairs in accordance with manufacturer specifications and dealership procedures.
- Diagnose the source of mechanical, electrical, and other vehicle-related malfunctions.
- Perform repairs accurately, efficiently, and to a high standard of workmanship.
- Inspect vehicles to identify additional safety, maintenance, or repair requirements.
- Identify and communicate additional required repairs to the Service Advisor.
- Provide written and prioritized estimates or recommendations for additional work when required.
- Perform vehicle road tests as required to verify repairs and diagnose concerns.
- Perform safety inspections and ensure vehicles meet applicable safety requirements.
- Use appropriate diagnostic equipment, tools, and technical information to identify and resolve vehicle concerns.
- Follow manufacturer repair procedures, technical bulletins, warranty requirements, and dealership policies.
- Ensure all repairs are completed properly before the vehicle is returned to the customer.
- Maintain accurate documentation of work performed, findings, recommendations, and parts used.
- Complete all required repair orders and technician documentation accurately and promptly.

Communication & Customer Service

- Maintain effective communication with the Service Advisor throughout the repair process.
- Promptly communicate diagnostic findings, additional repair requirements, delays, parts requirements, and completion status.
- Clearly and concisely document vehicle findings and recommended repairs.
- Explain technical findings and repair requirements to the Service Advisor in a professional and understandable manner.
- Support the Service Department in providing a positive and professional customer experience.
- Assist with resolving technical concerns and customer complaints when required.
- Maintain professional and respectful relationships with customers, Service Advisors, Parts personnel, and other dealership employees.
- Support customer satisfaction and contribute to long-term customer and brand loyalty.

Productivity & Time Management





- Complete assigned work efficiently while maintaining high-quality workmanship.
- Manage time effectively and prioritize repair and maintenance work according to department requirements.
- Review completed work and identify opportunities to improve efficiency and productivity.
- Communicate promptly when additional time, parts, equipment, or technical assistance is required.
- Meet reasonable productivity, efficiency, and quality standards established by the dealership and manufacturer.
- Properly maintain and organize tools, equipment, and work areas.

Safety & Compliance

- Follow all dealership health and safety policies and procedures.
- Use required personal protective equipment and safety equipment.
- Follow applicable legislation, regulations, manufacturer requirements, and dealership procedures.
- Promote safe work practices and identify potential workplace hazards.
- Properly handle, store, and dispose of automotive fluids, chemicals, parts, and other materials.
- Maintain a safe and clean work environment.
- Report workplace hazards, incidents, damaged equipment, or safety concerns to management promptly.
- Comply with applicable environmental and vehicle safety requirements.

Dealership Standards & Brand Commitment

- Complete all required dealership and manufacturer training.
- Maintain current knowledge of manufacturer products, systems, technologies, and repair procedures.
- Stay informed about new vehicle features, technical updates, and manufacturer service programs.
- Develop and maintain strong technical and product knowledge.
- Consistently deliver high-quality workmanship and professional service.
- Represent the dealership and manufacturer brand professionally.
- Maintain a professional appearance and personal hygiene consistent with dealership standards.
- Maintain the cleanliness and organization of personal and shared workspaces.
- Properly maintain and use dealership tools and equipment.
- Support dealership standards, values, policies, and procedures.

Industry Knowledge & Continuous Learning

- Keep current with developments in automotive technology, diagnostics, repair methods, and service procedures.
- Maintain knowledge of vehicle products, accessories, systems, and key features.
- Stay informed about relevant industry developments.
- Participate in ongoing technical and manufacturer training.
- Continuously develop technical skills and knowledge to improve repair quality and efficiency.

Required Skills & Competencies

- Strong aptitude for automotive technical and mechanical repairs.
- Strong diagnostic and troubleshooting skills.
- Strong knowledge of automotive systems and components.
- Excellent attention to detail and commitment to quality workmanship.
- Excellent time-management and organizational skills.
- Strong written documentation skills.
- Effective verbal and interpersonal communication skills.
- Strong customer service orientation.
- Ability to work effectively in a fast-paced, high-volume environment.
- Ability to work independently while also contributing effectively as part of a team.
- Strong problem-solving and critical-thinking abilities.
- Results-oriented and accountable.




- Flexible and adaptable to changing priorities.
- Ability to handle difficult technical or customer-related situations professionally.
- Basic computer skills and ability to use dealership and manufacturer software systems.
- Ability to operate vehicles equipped with both manual and automatic transmissions.
- Commitment to workplace health and safety.

Physical Requirements

- Ability to stand, walk, bend, kneel, crouch, reach, and work in various positions for extended periods.
- Ability to lift, carry, push, and pull automotive parts, tools, and equipment as required.
- Ability to work safely around vehicles, hoists, tools, machinery, and automotive equipment.
- Ability to work in an environment that may involve exposure to noise, automotive fluids, chemicals, dust, fumes, and varying temperatures.
- Ability to safely use hand tools, power tools, diagnostic equipment, hoists, and other automotive equipment.

Education & Experience

Required

- Valid 310S – Automotive Service Technician Certificate of Qualification issued by Skilled Trades Ontario.
- Valid driver's licence for the province of employment.
- Valid Ozone Depletion Prevention (ODP) certificate.
- College Diploma, Trade School Certificate in Automotive Studies, or equivalent combination of education and experience.
- Strong automotive mechanical and technical knowledge.
- Strong diagnostic, troubleshooting, and repair skills.
- Ability to perform automotive repairs in accordance with manufacturer specifications and dealership standards.

Preferred

- Minimum two (2) years of experience as an Automotive Service Technician.
- Previous automotive dealership experience.
- Minimum one (1) year of experience working with the applicable manufacturer brand.
- Manufacturer-specific technical training or certifications.
- Experience using manufacturer diagnostic equipment and technical information systems.

Working Conditions

- This position is based in a fast-paced automotive dealership service environment.
- The Technician may be required to work evenings, weekends, and holidays based on dealership operating hours and business requirements.
- The position involves regular interaction with Service Advisors, Parts personnel, managers, customers, vendors, and other dealership employees.
- The Technician is expected to maintain a professional and respectful work environment at all times.
- All work must be performed in accordance with dealership policies, manufacturer standards, health and safety requirements, and applicable legislation.

Performance Expectations

The successful Automotive Service Technician is expected to:

- Perform accurate, efficient, and high-quality vehicle repairs and maintenance.
- Diagnose vehicle concerns effectively and provide appropriate repair recommendations.
- Maintain robust productivity and efficiency without compromising quality or safety.
- Complete repair orders and technical documentation accurately and promptly.
- Communicate effectively with Service Advisors and dealership personnel.
- Maintain a safe, clean, and organized work environment.
- Maintain current technical and manufacturer knowledge.
- Demonstrate professionalism, accountability, and teamwork.
- Support customer satisfaction and long-term brand loyalty.
- Follow all dealership, manufacturer, safety, and regulatory requirements.

We are an equal opportunity employer and value diversity. We are committed to creating an inclusive environment for all employees.

📌 Licensed Technician, Signature Honda (Scarborough)
🏢 Signature Honda
📍 Scarborough