Overview

Are you a passionate optical professional with strong leadership skills and a commitment to exceptional patient and customer care? We are looking for an energetic, detail-oriented Optical Team Lead to guide our team, ensure seamless daily operations, and elevate our customer experience.

In this role, you will bridge the gap between clinical excellence and retail management—coaching team members, overseeing inventory, assisting customers with frame and lens selections, and maintaining high operational standards.

Key Responsibilities

Team Leadership & Coaching: Supervise, train, and support optical staff; foster a positive, collaborative, and high-performing team environment.

Patient & Customer Experience: Assist customers in selecting style-appropriate frames, recommending optimal lens designs and coatings based on their lifestyle and prescription needs.

Daily Operations: Oversee opening/closing procedures, handle elevated customer service inquiries, and manage floor workflow.

Optical Dispensing & Adjustments: Perform precise frame fittings, measurements (PD, segment height, etc.), minor repairs, and troubleshooting optical complaints.

Inventory & Merchandising: Assist with inventory management, stock intake, and maintaining attractive, organized display boards.

Scheduling Flexibility: Open availability to work a flexible schedule including mornings, afternoons, evenings, and weekends.

What We Offer





We value our team's hard work and dedication. In addition to a supportive team culture and growth opportunities, we offer:

Comprehensive Advantages Coverage: Extended health, dental, vision care, and life insurance benefits.

Paid Vacation: Generous paid time off (PTO) policy so you can rest and recharge.

Employee Discounts: Generous discounts on eyewear, lenses, and optical products for you and your family.

Professional Growth: Ongoing training and leadership development opportunities.

Qualifications & Requirements

Experience: 2+ years of experience in an optical environment (retail optics, optometry practice, or ophthalmology office). Prior supervisory or lead experience is strongly preferred.

Technical Knowledge: Solid understanding of optical concepts, lens types, coatings, and prescription interpretation. Licensed Optician (RO) required.

Availability: Must be available to work flexible shifts across mornings, afternoons, evenings, and weekends.

Communication & Interpersonal Skills: Excellent communication, conflict-resolution, and customer service skills.

Technical Proficiency: Comfortable learning and using optical practice management/POS software.

Pay: $34.00-$38.00 per hour

Benefits

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Licensed team lead (London)
🏢 LensCrafters
📍 London