Leading end-to-end lending solution
Canada’s most advanced cloud and AI platform, delivering end-to-end financing technology solutions for lenders in the digital age.

About Us

Nesto Cloud is Canada's cloud-native and AI driven, end-to-end mortgage technology platform, helping financial institutions modernize lending through AI intelligent automation, AI & Cloud proprietary technology, and business process outsourcing (BPO) solutions.

Powered by the Nesto Group ecosystem, we transform decades of mortgage expertise into cutting-edge technology that reduces mortgage operation costs, accelerates lending, strengths compliance, and delivers exceptional experiences for lenders and borrowers alike.

Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of lending.

Powered by our proprietary cloud and AI technology, nesto has become one of Canada's fastest-growing mortgage lenders, gaining market share across direct-to-consumer (D2C) residential lending, the broker channel, and multi-family commercial lending. Recognized as one of Deloitte's Fast 50 companies for three consecutive years, we continue to push the industry forward through innovation, technology, and customer-focused solutions.

Operating through our family of brands— CMLS, nesto, and Nesto Cloud —our mission is to build Canada's mortgage ecosystem of the future and create a true Canadian champion in lending technology and financial services. Learn more at:



https://nestogroup.ca/

Life at Nesto Cloud

At Nesto Cloud, you'll build the future of lending alongside some of the country's top developers, AI engineers, and mortgage experts. You'll work with a modern tech stack and AI-driven development frameworks designed to help you innovate, grow your skills, and accelerate your career.

About the team

You’ll be joining the Servicing stream , the product area responsible for the post-funding mortgage journey. This includes borrower self-serve experiences, agent-facing servicing tools, payment and prepayment workflows, renewals, payouts, statements, fees, exceptions management, and core servicing operations.

This is a Senior Product Manager role where part of your mandate is to help shape and own a specific servicing substream. You’ll work closely with the stream lead to define the boundaries of your focus area based on your strengths, the team’s needs, and the largest opportunities to improve the borrower and agent experience.

Your closest collaborators will include engineering teams building on Nesto Cloud, servicing operations experts who manage these workflows every day, and internal stakeholders across compliance, finance, contact centre, and growth operations.

What you’ll be doing

- Act as one of the primary servicing subject matter experts for your substream,



with a deep understanding of end-to-end servicing processes, operational realities, and regulatory requirements.
- Define and own the product vision, roadmap, and prioritization for your area, ensuring it reflects real servicing needs, operational efficiency goals, risk controls, and compliance considerations.
- Identify and assess the impact of new servicing features, policy changes, regulatory updates, and workflow improvements to help shape product direction and support strategic decisions.
- Work closely with engineering, design, QA, operations, compliance, and support teams to validate solutions and ensure they align with servicing best practices and industry standards.
- Support backlog refinement by prioritizing servicing-related epics and stories, balancing borrower experience, agent efficiency, technical feasibility, and business value.
- Participate in release planning, UAT, and launch readiness to ensure servicing use cases fully supported, edge cases are addressed, and downstream impacts are understood.
- Conduct research on servicing trends, mortgage regulations, servicing technologies, and competitor approaches, bringing insights that inform product evolution.
- Create and maintain explicit documentation of servicing workflows, requirements, scenarios, decision logic, and system behaviours to support cross-functional teams.
- Act as the go-to expert for your servicing workflows, supporting issue triage, answering questions, and helping the team deliver exceptional servicing experiences across lending products.

AI-augmented ways of working

- Actively use AI tools such as Cursor, Claude, Figma A

📌 Senior Product Manager, Servicing (Canada)
🏢 Nesto Cloud
📍 Canada