Lead major incident resolutions at DXC Technology in a critical 24/7 global command center. Your expertise in ITIL will directly impact service delivery and operational efficiency. As a Major Incident Manager, you'll resolve high-priority incidents and improve processes for major incidents across over 160 locations worldwide.

You will engage with technical teams and third-party service providers, ensuring quick and effective restoration of services. Your critical thinking and problem-solving skills will help minimize disruptions and maximize service reliability. Key Responsibilities:

- Acknowledge and manage escalated incident tickets
- Coordinate major incident bridge calls and engage teams
- Provide timely updates and explicit communications
- Document incident timelines and actions taken
- Identify process gaps and recommend improvements Requirements:
- 5+ years in a similar major incident management role
- Strong ITIL knowledge, including relevant certifications
- Extensive experience with ITSM tools and processes
- Familiarity with infrastructure technologies
- Strong communication and organizational skills Utilize your leadership skills and technical expertise to drive effective crisis management at DXC Technology.

📌 Major Incident Manager at DXC Technology (Quebec City)
🏢 1102 CSC Canada
📍 Quebec City