Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

- Job ID #32262: Trainer, Ontario Works
- Union: CUPE Local 5167
- Job Description ID #: 1696
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-cityby 4:00 p.m. on October 21, 2026.
- Duration: Up to 12 months
- Vacancy type: This posting is for an existing vacancy
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Supervisor of the Business Supports team, designs, develops and delivers training programs to new and existing staff within the Healthy and Protected Communities Department to improve employee performance, achieve efficiencies and comply with Ontario Works legislative and departmental standards.

GENERAL DUTIES

Provide training to new and existing staff under the guidance of the Supervisor of the Business Supports team.

Develop and design training programs,



and deliver modules by way of classroom and/or e-learning with the goal of improving employee performance, covering a wide range of topics such as:

- departmental policies
- eligibility requirements for Ontario Works
- service delivery technology
- case management and interviewing techniques
- organizational guidelines and business processes
- Ontario Works legislative changes

Assess training needs of existing and new staff.

Facilitate training programs and information sessions to existing and new staff.

Schedule training sessions and equip facilities with program material and resources such as computers.

Plan, organize, schedule and coordinate work for employees. Maintain quality, accuracy and quantity of work by checking work of employees.

Design, evaluate and collate employee evaluation forms for training programs.

Evaluate and interpret results of classroom performance through comprehensive learning and evaluation tools.

Provide advice, guidance and direction to management and employees in the interpretation and application of theory and policy to a variety of complicated scenarios.

Train participants in programme procedures during home visits by ensuring safe and effective work methods for dealing with potential exposure to vulnerable clients.

Participate in meetings to ensure uniformity and consistency of information. Participate in the development of Policies and Business Processes to ensure these standards are incorporated in training programs.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned which are directly related to the major responsibilities of the job.

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📌 Job ID #32262: Trainer, Ontario Works (Canada)
🏢 The City of Hamilton
📍 Canada