We are seeking an organized, reliable, and patient-focused Medical Office Assistant (MOA) to join our specialized Otolaryngology – Head & Neck Surgery clinical practice. The MOA plays a vital role in keeping our clinic running smoothly—acting as the primary point of contact for patients, managing schedules and waitlists, assisting with clinic flow, and coordinating administrative operations alongside our surgical and clinical team.

Key Responsibilities

- Patient Reception & Intake: Greet patients, check them in for clinic appointments, verify demographic information, and maintain a welcoming, professional office environment.
- Scheduling & Waitlist Management: Coordinate patient appointments, surgical bookings, consults, and follow-ups. Monitor and manage clinical waitlists efficiently.
- Connect Care & EHR Management: Process referrals, manage incoming records/requisitions, upload test results, and maintain accurate charting in Connect Care.
- Clinical Preparation & Support: Prepare chart notes for clinic days, assist with patient rooming, escort patients to exam rooms, and ensure clinic spaces are stocked and prepped.
- Communications & Triage: Handle phone inquiries, manage clinic emails and faxes, and triage patient requests or physician inquiries to the appropriate team members.

Qualifications & Skills

- Education: Graduate of an accredited Medical Office Assistant (MOA) diploma or certificate program (or equivalent combination of education and experience).




- Experience: Minimum 2+ years of experience in a fast-paced medical clinic or specialist practice (experience in surgery, otolaryngology, or hospital outpatient clinics is a strong asset).
- EHR Systems: Proficiency with Connect Care / Epic or similar electronic health record systems is required.
- Core Competencies: Exceptional organizational skills, robust multi-tasking ability, high attention to detail, clear communication, and a compassionate approach to patient care.
- Knowledge: Familiarity with medical terminology and Alberta Health Services / Connect Care workflows.

What We Offer

- A supportive, collaborative, and professional working environment.
- Predictable daytime hours (Monday to Friday) with no evening or weekend shifts.
- Competitive compensation reflecting experience and qualifications.

How to Apply Interested applicants should submit a resume and cover letter to [email protected] with the subject line "MOA Application – [Your Name]".

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Pay: $28.00-$45.00 per hour

Expected hours: 35.0 – 45.0 per week

Benefits

- On-site parking
- Paid time off

Application question(s):
- Do you have experience working with Connect Care?

Experience:
- medical office assistant: 2 years (preferred)

Work Location: In person

📌 Medical Office Assistant (Edmonton)
🏢 Otolaryngology - Head u0026 Neck Surgery Clinic
📍 Edmonton