Pursuant to section 41 of the BC Human Rights Code, preference may be given to applicants of Indigenous ancestry.

We thank all applicants in advance but only shortlisted candidates will be contacted.

PURPOSE: Reporting to the Hwialusmutul Program Manager, the Medical Office Assistant (MOA) provides reception, administrative support, and medical assistant services to assigned programs within the Ts’ewulhtun Health Centre. This is a full-time permanent position working primarily in the office with minimal local travel required. Evening hours may be required depending on program needs.

COMPENSATION AND BENEFITS: Cowichan Tribes offers excellent health and dental benefits and pension plan, with perks eligibility beginning after one month of employment and pension plan eligibility after three months. The position includes paid training, paid vacation and paid sick leave. Depending on experience, the position starts at $30.36-$32.17 per hour ($55,252.32 - $58,542.62 annually).

RESPONSIBILITIES:

Administrative Support:

Greet patients/visitors to the Ts’ewulhtun Health Centre

Demonstrate a professional & positive demeanor when responding to inquiries in person, by phone or by mail

Conduct basic clinical skills that contribute to safe, efficient flow and management of clients and tasks

Manage telephone calls and perform administrative duties such as operating a multi-line phone system to answer, screen and forward calls; take messages; direct callers to the appropriate contact or services; provide basic program/service information; make calls out to community members as needed

Take and record telephone, email, fax or written messages and directs to the appropriate staff member

Send & receive faxes as needed, manage the import/export pool in Electronic Medical Records (EMRs) such as MedAccess, AlayaCare and Panorama

Ensure patient files and demographics are accurate and up to date with each encounter

Communicate staff sign in and time keeping as required

Health Records Management: use of electronic medical record (EMR) to locate, receive, produce, manage and organize data and information using secure file management systems

Apply basic billing procedures to record and complete basic financial functions as required

Document creation, formatting and design such as use of mail merge, use of forms, field and templates i.e. through mapping images to create forms within EMR as directed

Use of information systems software such as Microsoft Word,



Excel and Publisher

Medical Device Reprocessing (MDR): demonstrates responsibility and accountability of MDR duties by performing duties in ethical & legal manner to ensure patient safety

Use infection prevention and control measures in all areas of clinical practice; follow written work instructions and perform MDR tasks including cleaning, disinfection and sterilization of medical instruments & devices; safely and correctly operates related equipment; complete required documentation

Complete required training and demonstrate knowledge prior to performing any MDR tasks

Monitor and manage office supply ordering for assigned programs when required

Maintains inventory of equipment/tools/materials & recommends purchasing to appropriate staff member

Pick up and drop off clinic laundry, supplies, mail/documents as needed

Draft and prepare a variety of documents as needed, such as posters, community newsletter inserts, reports, correspondence, etc.

Update social media as required with clinic changes or other updates

Ensures department policy, standards & procedures are followed, reports problems to manager & provides input into changes needed

Attend department staff meetings when required

Other related duties as required

Communicate with Internal and External Resources:

Communicate patient care and refer clients to appropriate internal and external resources as needed

Schedule patients for visits depending on type of treatment, length of time required, and staff schedules

Confirm and remind patients about scheduled appointments and pending diagnostic tests & blood work

Advocates for cultural safety of all community members while receiving health services

Other related duties as required

EDUCATION AND EXPERIENCE: (please attach all required documents)

Medical Office Assistant Certificate

3 years’ experience as a Medical Office Assistant

Experience working in a community health setting is preferred





Experience working with a First Nation community is an asset An equivalent combination of relevant post-secondary health-related education and relevant work experience may be considered

First Aid Certificate/ CPR Level C required

Worksafe Hazardous Materials Information Systems (WHMIS) Certificate

Valid class 5 BC Drivers’ License and reliable vehicle required

Criminal Record Check (CRC) with vulnerable sector check required

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of or willingness to learn about culture, customs, and traditions of Cowichan people

Experience working in a First Nations’ Community Health Setting

Knowledge of Hul’qumi’num language an asset

Able to foster and build relationships within a diverse population

Knowledge of internal and external community health resources

Knowledge of BC Medical Service Plan billing process an asset

Certificate in or related knowledge of medical terminology

Knowledge of Microsoft Office Suites programs

Knowledge of Electronic Medical Records (EMR) such as AlayaCare or Medaccess

Well-developed written, oral, and interpersonal skills

Ability to handle potentially stressful situations in professional manner

Time management with the ability to multitask different tasks simultaneously

Comply with legal obligations as well as with qualified, ethical and organizational standards that ensure privacy, security and confidentiality in the workplace

Physical and mental ability to perform related duties

HOW TO APPLY: Interested applicants are invited to submit a current resume, a detailed cover letter and three references to Human Resources by email or in person before the deadline with the Reference No. included. If you are emailing your application, indicate the Reference No. in the subject line of your email.

Reference No. TWT-HEAFAM-MOA-1026

Cowichan Tribes Human Resources Department

435 Trunk Road – Unit 302 (third floor)

Duncan, BC, V9L, 2P5

Email: [email protected]

Website: http://www.cowichantribes.com/employment

Deadline: Monday, November 2, 2026, at 4:00 p.m.

Pursuant to section 41 of the BC Human Rights Code, preference may be given to applicants of Indigenous ancestry.

We thank all applicants in advance but only shortlisted candidates will be contacted.

Pay: $30.36-$32.17 per hour

Expected hours: 35.0 per week

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

📌 Medical Office Assistant (Duncan)
🏢 Cowichan Tribes
📍 Duncan