Work

Location:
Toronto, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $59.12
- $69.55 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Leads and manages a large and significant multifaceted business function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex service and advice activities and/or specialized support on all SBB products and services. Customer
· Lead, coach and develop a team of service and advice Colleagues on services, product and advice informational conversations and/or advice-giving strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers Customer
· Oversees the development of service and advice Colleagues within the center on advice / guidance/ solution giving strategies and tactics to improve overall customer / partner experience Customer
· Leads the execution and achievement of the team's customer / partner experience targets by coaching and modelling appropriate behaviours Customer




· Set service and control standards aligned to overall business objectives and oversee / monitor deliverables and results Customer
· Develop and maintain relationships with internal and external partners for the purpose of delivering optimal customer service Customer
· Primary escalations point for significant risk matters / exceptions Shareholder
· Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale Shareholder
· Plan and execute business development activities, review and communicate results, and adjust tactics accordingly results, and adjust tactics accordingly Shareholder
· Execute on the annual business plan to deliver results aligned with business strategies Shareholder
· Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness Shareholder
· Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement Shareholder
· Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise Shareholder
· Protect the interests of the organization – identify and manage risks, and elevate non-standard, high risk transactions / activities as necessary Shareholder




· Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts Shareholder
· Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite Shareholder
· Ensure Colleagues are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct and Ethics Employee / Team
· Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done Employee / Team
· Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results Employee / Team
· Sustain, identify robust talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome Employee / Team
· Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues Employee / Team
· Enable a continuous learning culture by proactively seeking, listening to and actioning fee

📌 Senior Manager Canadian Commercial Banking (Winnipeg)
🏢 The Toronto-Dominion Bank (Canada)
📍 Winnipeg