JOIN OUR TEAM AT GREAT NORTH PHYSIOTHERAPY

Casual Front Desk Administrator | Niagara-on-the-Lake (Virgil)

Are you the person who says hello first, makes others feel welcome, and notices when someone needs a hand? If so, we would love to meet you!

Great North Physiotherapy is a hub for sport, health, and community, offering physiotherapy, sports physiotherapy, pelvic health, massage therapy, concussion and vestibular care, and custom bracing. We are the official physiotherapy team of the Welland Jackfish and Niagara River Lions, and work with clients who have a range of goals and needs when it comes to their health and rehab.

We’re looking for a friendly, outgoing, and dependable Front Desk Administrator to support our clinic on a casual basis. You’ll help set the tone for every client’s experience, from their first phone call to their goodbye after treatment. Based at our Niagara-on-the-Lake clinic, you’ll support clients and practitioners at both locations, including remotely managing bookings, payments, and administrative needs for our St. Catharines location inside House of Greatness.

Warm, attentive service is an essential part of this role. We’re looking for someone who enjoys helping people, brings a positive attitude to their shifts, and follows through on their responsibilities.

WHAT YOU’LL DO

- Welcome clients with a friendly greeting and help them feel comfortable, acknowledged, and supported.
- Answer calls and respond to emails and booking requests.
- Book and manage appointments using Jane App.
- Check clients in, process payments and insurance claims, and assist with MVA and WSIB administration.
- Maintain accurate client records and protect confidential information.
- Work as part of a team, supporting our practitioners and fellow administrators with daily clinic operations.
- Keep the front desk and shared clinic spaces clean, organized, and welcoming.
- Take initiative during quieter moments by completing outstanding tasks and checking where the team needs support.

WHAT WE’RE LOOKING FOR





- A naturally friendly, approachable manner. You enjoy interacting with people and make an effort to help them feel welcome.
- Reliability and follow-through. You arrive on time, ready to work, and complete tasks carefully and consistently.
- A proactive attitude. You notice what needs doing, offer assistance, and ask questions when you need clarification.
- Transparent, respectful communication. You treat clients and colleagues with kindness and patience, including when the clinic gets busy.
- Strong organization and attention to detail. You can manage competing requests while keeping appointments, payments, and records accurate.
- A collaborative mindset. You take direction, welcome feedback, and contribute to a supportive team environment.
- Comfort with technology. You’re confident learning software and using tools such as Microsoft Office, Gmail, and Adobe.
- Good judgment and discretion. You understand the importance of protecting client privacy.

EXPERIENCE AND AVAILABILITY Experience in customer service, reception, or office administration is an asset. A certificate or diploma in Office Administration, experience in a healthcare setting, and familiarity with Jane App are also welcome.

This is a casual position, with shifts based on clinic needs and coverage requirements. Please include your availability with your application.

INTERESTED IN JOINING US?

Send your resume and a brief introduction to [email protected]. Tell us about your customer service experience, your availability, and what makes you a great fit for a busy, people-focused clinic.

We’ll keep this posting open until we find the right fit. While we thank all applicants for their interest, please note that only selected candidates will be contacted.

Check us out online at www.greatnorthphysio.ca.

Job Types: Part-time, Permanent

Pay: $19.00 per hour

Benefits

- Casual dress
- Company events
- On-site parking

Ability to commute/relocate:
- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Office Administrator (Casual) (Niagara-on-the-Lake)
🏢 Great North Physiotherapy
📍 Niagara-on-the-Lake