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Product Owner, Self Serve & Support We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story

Who we're looking for:

You will shape intuitive, high-impact digital support experiences that help customers discover, transact, troubleshoot, and get support anytime, anywhere. As Product Owner, Self-Serve & Support, you will lead the strategy and delivery of customer support journeys across Web, App, Search, and AI channels. You will partner with Digital Product Owners, Engineering, IT, UXD, Customer Experience, and business stakeholders to improve customer satisfaction, increase digital adoption, and deliver measurable business impact.

What you'll do:

Own the product strategy and roadmap for digital support, onboarding, and self-service experiences.

Align priorities across Business and Digital roadmaps to deliver consistent customer experiences.

Champion a digital-first mindset focused on customer value and business outcomes.

Make clear trade-off decisions across customer needs, business priorities, and technical constraints.

Apply curiosity,



resourcefulness, and accountability to solve complex technical, platform, and operational challenges.

Bring a cooperative mindset with the ability to solicit diverse perspectives, understanding the “why” and not just the “what,” to align cross-functional teams around shared outcomes.

Product Enablement & Delivery

Lead delivery of Digital Serve & Support initiatives from intake, discovery, design, and build through launch readiness.

Translate business requirements into user journeys, AI-enabled use cases, scope, guardrails, and cross-channel impacts.

Partner with Web, App, Search, and AI teams to design integrated journeys and channel handoffs.

Launch features, measure performance, and iterate against KPIs tied to cost optimization, adoption, revenue, and churn reduction.

Improve key customer journeys across onboarding, account management, billing, troubleshooting, plan changes, and support.

Use search and AI-driven discovery to help customers find answers, complete tasks, and receive personalized conversational support.

Define support experience metrics with Search and AI teams to guide optimization and continuous improvement.

Stakeholder Engagement & Influence

Align Digital, Technology, Care, Marketing, and Business stakeholders on priorities, sequencing, and delivery decisions.

Communicate customer impact,



trade-offs, and outcome-based recommendations to support decision-making.

Identify risks to customer experience, adoption, and operating cost, and drive action to address them.

What you bring:

3+ years of hands-on product ownership or product management experience with customer-facing digital products.

Experience delivering digital self-service, support, onboarding, account management, or conversational support experiences at scale.

Robust understanding of support UX patterns, accessibility, personalization, content management, analytics, experimentation, and A/B testing.

Familiarity with search, information architecture, AI-powered discovery, and conversational experiences.

Proven ability to manage the full product lifecycle, including strategy, discovery, delivery, launch, measurement, and continuous improvement.

Experience working in Agile, hybrid, and traditional delivery models.

Thorough problem-solving skills using structured methods such as 5 Whys, root cause analysis, and Pareto analysis.

Strong communication, presentation, and organizational skills, with the ability to influence across product, technology, and business teams.

Results-oriented leader with strong execution discipline, attention to detail, and accountability for outcomes.

Bachelor’s degree in Computer Science, Engineering, Business, or a related field; a postgraduate or advanced degree is an asset.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, gr

📌 Product Owner, Self Serve (Winnipeg)
🏢 Rogers communications
📍 Winnipeg