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ABOUT THE ROLE Reporting to the General Manager, Paramedic & Seniors Services,



is responsible for the oversight of program planning and operational policy development for the branch including the developing and implementing a strategy for data, quality assurance and analysis needs to ensure value to drive continuous improvement processes and business decisions; man aging compliance and reporting metrics to quantify service quality standards, key performance indicators (KPI’s) and benchmarks; supporting operational divisions in the investigation of clinical performance concerns/issues; leading the development and implementation of the Paramedic & Seniors Services capital planning and delivery (asset management plans and facility maintenance) in consultation with Property Services; overseeing all contracts, agreement and procurement activities; supporting strategic planning, communication planning and budgeting for the branch; acts as Branch liaison with the Commissioner’s office on Department Strategic Planning and Performance; and overseeing branch information technology projects and on-going technology requirements in coordination with Information Technology (ITS) and Integrated Business Services (IBS) Branch.

WHAT YOU'LL BE DOING Business/Strategic Planning, Budget and Financial Management Functions:

Responsible for the overall direction, goal and strategy setting, development of objectives, and for providing leadership oversight to policies and procedures for all of the division’s areas of business related to operational planning services.





Develops and monitors annual and multi-year branch budgets and business plans, grant application process for funding; and coordinates submission of the Branch budget with the support and guidance of the IBS and in accordance with Regional guidelines and by-laws.

Develops the division’s annual business plan, oversees implementation and monitors the action plan for achieving results, regular evaluation of targets and outcomes, taking corrective action where/when necessary and regularly reporting on progress.

Leads Branch management staff through a process of planning and developing long range objectives and continually promotes on-going management commitment to continuous improvement with respect to the division's areas of business.

Oversees preparation of branch decision documents for regional council and the Commissioner of Community and Health Services, including council reports, business cases, and briefing documents.

Coordinates Branch input into Corporate and Department strategic plans.

Data Analysis, Reporting, Quality Assurance and Performance Management Functions:

Leads Branch data strategy development and implementation in alignment with the Department and Corporate strategic initiatives

Develops and implements overarching short and long-term business plans and strategies related to data collection, analysis and metrics to ensure that data provides value add to support and drive future business decisions.

Oversees data and trend metrics, data analysis and CQI metrics required to define service trends, service gaps; utilizes data to determine the need for process reviews and process changes; and determines the applicability of data to support decision making related to programs and services.

📌 Director, Operational Planning (East Gwillimbury)
🏢 York Region (The Regional Municipality of York)
📍 East Gwillimbury