Live-In Hotel Operations Manager

This position is ideal for a dedicated hospitality skilled who takes pride in maintaining high operational standards, delivering exceptional guest experiences, and ensuring the overall success of the property.

As a Live-In Operations Manager, you will reside on-site and take an active role in managing hotel operations, supervising staff, maintaining property standards, and addressing operational challenges as they arise.

We are looking for someone who is proactive, resourceful, organized, and capable of independently managing a hotel while maintaining strong communication with senior management.

Key Responsibilities

Hotel Operations & Guest Satisfaction

- Oversee daily hotel operations to ensure efficiency, consistency, and exceptional guest service.
- Maintain high standards of cleanliness, presentation, maintenance, and overall property appearance.
- Address guest complaints, service issues, and operational concerns promptly and professionally.
- Monitor guest reviews and feedback, implementing improvements to increase guest satisfaction and online reputation.
- Ensure hotel policies, procedures, and brand standards are consistently followed.
- Regularly inspect guest rooms, public areas, and hotel facilities to identify areas requiring attention.

Staff Management & Leadership

- Supervise, train, schedule, and support front desk, housekeeping, and maintenance employees.
- Ensure appropriate staffing levels while managing labour costs and operational efficiency.
- Hold employees accountable for performance, productivity, attendance, and service standards.
- Foster a professional, respectful, and productive workplace environment.
- Assist with recruitment, onboarding, performance evaluations, and employee development.
- Lead by example and actively assist departments during busy periods or staffing shortages.

Financial Performance & Revenue Management

- Monitor occupancy, average daily rate (ADR), revenue per available room (RevPAR), and overall property performance.
- Assist with room pricing, inventory management, and revenue optimization strategies.
- Identify opportunities to reduce unnecessary expenses without compromising guest satisfaction.




- Monitor departmental budgets, purchasing, inventory, and operating costs.
- Ensure accurate handling of payments, deposits, refunds, and daily financial reporting.
- Work closely with senior management to achieve revenue and profitability objectives.

Property Maintenance & Asset Management

- Conduct routine property inspections and identify maintenance concerns before they escalate.
- Coordinate preventative maintenance schedules and ensure timely completion of repairs.
- Work with external contractors, suppliers, and service providers when necessary.
- Monitor equipment, building systems, and property conditions to minimize downtime and unexpected expenses.
- Ensure compliance with applicable health, safety, fire, and building regulations.
- Take ownership of the property's long-term upkeep and overall condition.

Administration & Reporting

- Provide regular operational updates and performance reports to senior management.
- Maintain accurate records of staffing, maintenance, incidents, inventory, and property expenses.
- Monitor and respond to guest reviews across online booking platforms.
- Ensure timely completion of daily, weekly, and monthly operational responsibilities.
- Implement company initiatives, procedures, and operational improvements.
- Maintain effective communication between hotel departments and corporate management.

Qualifications & Requirements

- Previous hotel management, assistant management, or hotel operations experience strongly preferred.
- Experience supervising employees in a hospitality environment.
- Strong leadership, organizational, communication, and problem-solving skills.
- Understanding of hotel front desk operations, housekeeping procedures, and basic property maintenance.
- Familiarity with hotel property management systems (PMS), online travel agencies, and reservation platforms.




- Ability to work independently, prioritize responsibilities, and make sound operational decisions.
- Strong attention to detail and commitment to guest satisfaction.
- Basic understanding of budgeting, labour management, and hotel revenue performance.
- Comfortable with a hands-on management approach, including assisting various departments when needed.
- Willingness and ability to reside on-site at the hotel.
- Flexibility to respond to urgent operational matters outside regular working hours, subject to applicable employment standards.

Live-In Accommodation & Benefits

- On-site accommodation provided as part of the employment package.
- Competitive compensation based on qualifications and experience.
- Opportunity to take ownership of hotel operations and make a measurable impact.
- Career advancement opportunities within StoneCrest Hotels' growing portfolio of properties across British Columbia and Alberta.
- Support from an experienced corporate management team.
- Stable, long-term employment with opportunities for professional growth.

Ideal Candidate The successful candidate will be someone who treats the hotel as their own responsibility, takes initiative without constant supervision, and is willing to step in wherever needed. We value managers who are not afraid to roll up their sleeves, lead from the front, solve problems efficiently, and maintain high standards even when senior management is not physically present.

This is not solely an administrative position. We are seeking a hands-on operational leader who takes pride in the property's performance, appearance, employees, and guest experience.

How to Apply

Interested candidates are invited to submit their resume along with a brief description of their hotel management experience.

Please indicate your availability, willingness to relocate, and experience managing hotel operations.

StoneCrest Hotels is an equal opportunity employer. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Work Location: In person

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