THE OPPORTUNITY:

OPERATIONS SUPERVISOR

REPORTS TO GENERAL MANAGER THE ROLE:

Assists the General Manager with overseeing of all aspects of Property Management including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff. Manages the hotel in the absence of the General Manager.

ACTIVITIES:

The duties and responsibilities for the Operations Supervisor include, but are not limited to the following:

· Oversees overall day-to-day hotel operations as delegated by the General Manager.

· Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.

· Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

· Maintains reservations systems such as Yield Management System and Property Management System.

· Assists General Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions.

· Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions.

· Creates an operating environment that assures consistent guest satisfaction. Ensures proper handling of guest complaints.

· Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues.

· Ensures the efficient and effective operation of the Housekeeping and Front Office departments.

· Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations.

· Supervises and motivates designated employees; carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws.



Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

· Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, provincial or municipal authority.

· Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

.Must be willing to jump in and help where and when is needed.

COMPETENCIES WE ARE SEEKING:

· Minimum 3 years supervisory experience, within hospitality industry preferred

· Four-year college degree is preferred

· Ability to deal with all levels of management, staff and owners in a professional manner

· Experience in the supervision of personnel: recruitment, training and motivation

· Background in the development and execution of business, marketing and sales plans and operating budgets

· Proficient / familiarity with computerized systems

· Ability to work within deadlines

· Proven ability to manage multi-tasked assignments

· Familiarity with accounting principles

· Familiarity with hotel operations an asset

· Will be required to work a variety of days, evenings, weekends, and holidays A reasonable estimate of the current range is $36,000 to $45,000 (salary + performance-based bonus for eligible positions). The pay range for this position takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets;

experience and training;

education and certifications,



work location and other business and organizational needs. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and robust returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

To Learn more about InnVest visit https://innvesthotels.com/

The Comfort Inn & Suites, Napanee is managed by InnVest Hotels on behalf of a third-party owner.

Job Types: Permanent, Full-time

Pay: $36,000.00-$45,000.00 per year

Application question(s)

- Are you available to work on Thurs, Fri, Sat, Sun, Mon 12-8?
- Are you available to work on Weekends?
- Are you available to work on Holidays?

Experience:
- Hotel Supervisory: 5 years (preferred)

Language:
- English (required)

Location:
- Greater Napanee, ON (required)

Work Location: In person

📌 Operations Supervisor (Greater Napanee)
🏢 Comfort Inn u0026 Suites Napanee - InnVest Hotels
📍 Greater Napanee