Job Summary

We are seeking a friendly and professional Part Time to Full Time Hotel Front Desk Agent to join our hospitality team. This role is essential in providing exceptional guest experiences by managing check-in and check-out procedures, handling guest inquiries, and ensuring smooth operations at the front desk. The ideal candidate will possess excellent customer service skills, a welcoming demeanor, and the ability to multitask efficiently in a fast-paced setting.

This position offers flexible scheduling options to accommodate various availability, with opportunities for full-time employment based on performance and business needs.

Responsibilities

- Greet guests warmly upon arrival and assist with check-in and check-out processes
- Manage reservations, cancellations, and modifications accurately using multi-line phone systems
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Handle guest inquiries and resolve issues promptly with professionalism and courtesy
- Maintain accurate guest records and ensure data privacy and security
- Answer phone calls using proper phone etiquette and direct calls appropriately
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are addressed swiftly




- Assist guests with special requests, including transportation, dining recommendations, or other concierge services
- Uphold hotel policies and procedures to ensure safety and security for all guests and staff

Skills

- Strong customer service orientation with excellent communication skills
- Multilingual or bilingual abilities are highly desirable to assist diverse guests effectively
- Experience in front desk operations within the hospitality industry is preferred but not required
- Proficiency in multi-line phone systems and reservation management software
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Professional phone etiquette and a friendly, approachable demeanor
- Knowledge of hotel services, local attractions, and hospitality standards is a plus
- Ability to work flexible hours including evenings, weekends, or holidays as needed

This role is ideal for motivated individuals seeking to grow within the hospitality industry while delivering outstanding guest experiences. Pay: From $19.05 per hour

Benefits

- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Part Time to Full time Hotel Front Desk Agent (London)
🏢 Holiday Inn & Suites/Candlewood Suites London
📍 London