Join McKesson as a Senior Integration Developer in Mississauga. Your expertise in designing and optimizing contact center integrations will enhance healthcare customer experiences. In this senior role, you’ll contribute to McKesson’s cloud contact center platform, focusing on AI-powered integrations with digital agents. The position incorporates hands-on development with Five9 and involves collaborating with various stakeholders to ensure seamless customer interactions across channels. This is a chance to work within a company committed to healthcare improvement.
Key Responsibilities
• Design and optimize Five9 contact center solutions
• Support migration from legacy contact centers
• Configure integrations with workforce management and CRM
• Troubleshoot routing and telephony issues
• Mentor team members in best practices
Requirements:
• 7+ years in contact center engineering
• 5+ years configuring and supporting Five9
• Experience with IVR, call routing, and omnichannel solutions
• Robust troubleshooting skills in production
• Bachelor's degree in Computer Science or equivalent Leverage your integration expertise at McKesson to impact healthcare positively.