ABOUT THE PLAN OFFICE OF THE IWA–FOREST INDUSTRY PENSION AND LTD PLANS

Established to support Canadian forestry workers and their families, the IWA–Forest Industry Pension and LTD Plans provide pension and disability benefits and rehabilitation services to members. The plans are jointly trusted by union and industry appointees. With over $5 billion in assets, approximately 375+ participating employers and 65,000 members, the IWA–Forest Industry Pension Plan is one of Canada’s top 100 pension funds and is one of the top three private sector pension funds in BC.

The IWA–Forest Industry LTD Plan was created almost a decade after the pension plan and now serves over 7,200 members across western Canada. Both plans are administered by the Plan Office, which manages plan assets and benefits. At the Plan Office, our members are our number one priority, and we take pride in offering exceptional service—whether we’re dealing with members, participating employers, union locals or each other.

WE OFFER:

- Full range of advantages include vision, extended health, dental, Health Spending Account
- Defined Benefit Pension Plan
- Nine-Day Fortnight
- Company sponsored Staff Appreciation Day, Christmas Party and social events
- Three weeks’ vacation to start
- Transit/parking/fitness subsidy
- Central Burnaby location close to transit
- Plus much more….

The Pension Support Officer is responsible for answering pension and benefit related enquiries that arrive by telephone through the general information line; ensuring that members’ records are maintained in an accurate and up-to-date manner; administering the post-retirement death process and following-up on outstanding repayments; processing applications for pensions for members, survivors and beneficiaries, limited members, as well as implementing garnishments, and increases in respect of return to work provisions. You will be responsible for such things as:

- Respond to members’ general inquiries, handle calls received from members, pensioners, executors, trustees, union locals and participating companies, as required.
- Communicate, discuss, exchange information, and refer or escalate enquiries to the appropriate member of the pension team or to another department.

Member Records
- Set up member records received from employer enrollment cards.




- Enter or adjust beneficiaries.
- Process change of address details and investigate returned mail including searching for correct addresses.
- Analyze member records for missing information and correct, as required.
- Communicate, verbally and/or in writing, with companies, union locals, and all health & welfare plans to obtain information regarding members’ status and hours.
- Review funded and unfunded hours reports and make appropriate system corrections.
- Evaluate and adjust members’ files with regards to company class rate changes.
- Research, verify and update members’ records with information received pertaining to special rules (e.g., management transfers, two for one, involuntary job loss, second kick, etc.)
- Ensure plan text rules are applied appropriately to member records.

Death Records
- Sort death related incoming correspondence.
- Update and maintain records in computer systems, Tombstone and RMS.
- Determine and calculate overpayments.
- Create receivables in the repayment system.
- Track and follow-up on aging receivables.
- Create and manage outgoing correspondence.
- Review and analyze reports.

Pension Set Ups
- Set up retirement applications for members, survivors, beneficiaries and limited members, lump sum benefits for retirees, as well as the suspension and re-activation of monthly pension.
- Update pensioner/member records concerning bank information, tax withholding changes, beneficiary changes, etc.
- Edit and send annual pension statements to members; this may include creating new annual pension statements where they have not been created.
- Review periodic pension benefits reports and LTD listing for age 60; pension reduction, expiries and exception reports; send out appropriate letters to members.

Other Duties
- Provide back-up in the absence of other Pension Support Officers and other members of the pension department.




- Conduct computer testing of new system programs that are implemented.
- May be asked to assist in projects within the pension department.
- May be required to perform relief duties for reception.
- May be required to perform other duties as assigned.

YOU HAVE/ARE

- Must possess a minimum of six (6) months of post-secondary education in a related program and a minimum of one year pension and/or benefits plan administration experience in a fast-paced environment. A Diploma/Certificate in Office Administration or Business Management is considered an asset. A combination of education and experience may be considered.
- Must be a strong team player with the proven ability to function in a multi-task environment to complete work on a professional and timely basis.
- Strong organizational and administrative skills with the ability to balance competing priorities and effectively deal with changing situations or priorities.
- Proven ability to complete work in a timely manner with exceptional accuracy and attention to detail when reviewing reports and entering data.
- Strong verbal communication and interpersonal skills together with a customer service focus and a professional and respectful approach. Must display courtesy, discretion, and understanding in dealing with confidential matters and member situations.
- Proficient with MS Office, including Word, Excel, Outlook and Teams.

ADDITIONAL INFORMATION Salary range is $55,044 - $64,020 per year depending on experience.

The IWA–Forest Industry Pension and LTD Plans are responsible for the management and protection of large amounts of confidential information. All employees are expected to understand the requirements of and act in accordance with provincial privacy laws as well as to adhere to internal controls and policies to ensure confidential information is not revealed to or distributed or discussed with anyone other than as required to perform the duties of the position.

We thank you for your application; however, only successful applicants will be contacted.

HOW TO APPLY

Please forward your resume with cover letter to [email protected] no later than Friday, November 13, 2026, by 4:30 pm.

Job Types: Full-time, Permanent

Pay: $55,044.00-$64,020.00 per year

Work Location: In person

📌 Pension Support Officer (1-Year Full Time) (Burnaby)
🏢 IWA-Forest Industry Pension u0026 LTD Plans
📍 Burnaby