About us At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.

We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. OurFinCrimeOperating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don’t stop there.

At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.

Overview of Role Help shape the next generation of AI-led customer support.

At Fenergo, you will join an advanced global support organisation where AI is a core operating principle, not an add-on. We are already using AI extensively and delivering outstanding results,



and we are looking for someone with the ambition to take that success further.

As a Senior Technical Account Manager, you will own the technical relationship and service experience for a portfolio of Fenergo SaaS customers. You will combine technical expertise, senior stakeholder engagement and proactive service management, working with Customer Support, Engineering, Product and Operations to address complex challenges, anticipate risks and drive improvements. You will remain practically involved in technical investigations, connecting customer priorities with clear actions and outcomes.

This is an opportunity to do more than manage accounts and escalations. You will help us evolve how AI, automation and human expertise work together to support our customers. We are looking for someone curious, technically credible and excited by the chance to bring fresh ideas, challenge established ways of working and play a key part in the next stage of our journey.

Main Responsibilities

Technical account ownership and governance.

Act as the named technical contact for assigned customers, building relationships with technical teams and senior stakeholders. Lead regular service reviews covering open issues, performance against agreed service level agreements (SLAs), risks and improvement actions. Maintain clear ownership, priorities and follow-through.

Technical advisory and service assurance.





Understand each customer's Fenergo environment, integrations and critical dependencies. Translate business impact into technical priorities and assess operational risks with relevant specialists. Remain practically involved in reviewing case evidence, including logs and configuration details, and shaping troubleshooting plans.

Incident and escalation leadership.

Own the customer-facing management of complex and major incidents through resolution. Coordinate Level 2 support, Engineering and Operations; communicate impact, progress, workarounds and next steps. Support root-cause reviews and track corrective actions, while specialist teams retain ownership of technical fixes.

Proactive service improvement.

Analyse recurring incidents, support trends and customer pain points to identify emerging risks and prevent repeat issues. Agree improvement plans with customers and internal teams, proactively communicate relevant findings and track actions to completion.

Cross-functional technical leadership and knowledge.

Collaborate with Fenergo teams, customer technical teams and external suppliers. Translate customer needs into clear technical requirements and escalations, balance priorities with delivery capacity, and support colleagues through coaching, knowledge sharing and day‑to‑day prioritisation. Capture investigation outcomes in reusable knowledge articles.

Key Skills and Experience Essential

Enterprise customer experience.

Substantial customer-facing experience in technical account management, enterprise technical consulting, solution architecture, cloud operations or service delivery, with demonstrable responsibility for ongoing cus

📌 Senior Technical Account Manager (Winnipeg)
🏢 Fenergo
📍 Winnipeg