Project Manager – IT Service Onboarding & Service Transition

Location: Canada, Remote

Position Overview

We are seeking a bilingual (English and French speaking) experienced Project Manager – IT Service Onboarding & Service Transition to lead complex IT service transitions, including the transfer of services, operational responsibilities, and knowledge from an incumbent service provider to a new delivery organization.

This individual will have end-to-end accountability for transition planning and execution, ensuring that services are successfully mobilized, transitioned, stabilized, and moved into steady-state operations while maintaining business and service continuity.

The Project

Manager will coordinate cross-functional technical, operational, commercial, and client stakeholders and establish the governance necessary to manage milestones, dependencies, risks, contractual commitments, service-level requirements, and operational acceptance criteria.

The successful candidate will bring significant experience leading provider-to-provider transitions within complex enterprise IT and managed-services environments, including programs involving infrastructure, applications, cloud services, workplace technologies, service management, migrations, integrations, carve-outs, transformations, and/or technology decommissioning.

This role requires a highly structured program leader who can manage multiple interconnected workstreams while maintaining executive-level visibility into transition readiness, risks, dependencies, decisions, and overall program health.

Key Responsibilities:

Service Transition & Program Leadership

- Lead the end-to-end planning, governance, and execution of large-scale IT service onboarding and transition programs.
- Develop and maintain an integrated transition plan covering mobilization, knowledge transfer, service onboarding, operational readiness, transition, stabilization, and optimization activities.
- Manage the transfer of services and operational responsibilities between incumbent and incoming service providers while minimizing disruption to business operations.
- Establish clear transition milestones, deliverables, dependencies, entry and exit criteria, acceptance requirements, and accountability across all workstreams.
- Coordinate multiple technical and operational workstreams to ensure that transition activities remain aligned with the overall program plan.
- Drive transition programs from initial mobilization through operational acceptance and handoff into steady-state service management.

Mobilization & Knowledge Transfer

- Establish the transition governance structure, working cadence, escalation paths, reporting processes, and stakeholder responsibilities during mobilization.
- Develop and oversee detailed knowledge-transfer plans between incumbent providers, client teams, subject-matter experts, and incoming service delivery teams.
- Ensure critical operational knowledge, procedures, documentation, system information, dependencies, and support requirements are appropriately captured and transferred.
- Track knowledge-transfer progress and readiness against agreed completion and acceptance criteria.
- Identify knowledge gaps or transition risks early and coordinate remediation plans necessary to support operational readiness.

Operational Readiness & Service Acceptance

- Lead operational-readiness planning to ensure services, teams, processes, tools, documentation,



and support models are prepared before transition.
- Define and manage service acceptance criteria in partnership with client stakeholders, technical teams, service owners, and delivery leadership.
- Coordinate readiness assessments and ensure outstanding transition items have clearly defined owners, remediation actions, and closure plans.
- Support implementation of service-management processes and operating procedures required for successful steady-state delivery.
- Ensure a controlled transition into production operations followed by structured stabilization and optimization.

Migration, Transformation & Integration Management

- Manage complex technology initiatives associated with the transition, which may include migrations, integrations, infrastructure transformations, application transitions, carve-outs, consolidations, or technology decommissioning.
- Coordinate technical dependencies across infrastructure, cloud, application, network, security, workplace, and service-management workstreams as applicable to the program.
- Ensure technology changes and migration activities are integrated into the overall transition schedule and aligned with operational-readiness requirements.
- Manage interdependencies between technical implementation activities and service-transition milestones.

Governance, Risk & Dependency Management

- Establish and maintain a comprehensive program governance framework appropriate for a complex, multi-workstream IT transition.
- Maintain rigorous oversight of program risks, issues, assumptions, dependencies, milestones, decisions, and change requests.
- Identify risks to service continuity or transition readiness and drive mitigation plans with accountable stakeholders.
- Monitor critical-path activities and proactively address delays, resource constraints, unresolved dependencies, and competing priorities.
- Establish executive-level reporting that clearly communicates program status, key accomplishments, upcoming milestones, risks, decisions, and areas requiring escalation.
- Facilitate program governance meetings, transition reviews, readiness assessments, and executive steering discussions.

SLA, Contractual & Commercial Alignment

- Ensure transition activities remain aligned with contractual obligations, service-level commitments, agreed scope, transition deliverables, and acceptance criteria.
- Track key contractual transition milestones and escalate potential gaps that could affect delivery commitments.
- Coordinate with commercial, contractual, service-delivery, and client stakeholders to ensure responsibilities and expectations remain clearly understood.
- Ensure transition decisions and scope changes are appropriately documented and governed.

Stakeholder & Executive Management

- Serve as a central point of coordination across client leadership, incumbent providers, incoming service teams, technical stakeholders, business stakeholders, and third-party partners.
- Build strong working relationships across organizations to facilitate timely decision-making and issue resolution.




- Translate highly technical or operational transition issues into transparent business impacts for executive stakeholders.
- Manage escalations professionally while maintaining focus on resolution, accountability, and service continuity.
- Provide clear and concise communication regarding transition health, readiness, risk, and required decisions.

Required Qualifications

- 10+ years of experience managing major IT programs, projects, service transitions, or technology-transformation initiatives.
- Demonstrated experience leading provider-to-provider IT service transitions, including the transfer of services from an incumbent provider to a new service-delivery organization.
- Proven experience managing multiple stages of the transition lifecycle, including:
- Mobilization
- Knowledge transfer
- Operational readiness
- Service transition
- Stabilization
- Optimization
- Experience managing complex enterprise technology programs involving one or more of the following:
- IT infrastructure migrations
- Application or platform transitions
- Systems integrations
- Organizational or technology carve-outs
- Major IT transformations
- Technology consolidation or decommissioning
- Strong program-governance experience, including management of risks, issues, assumptions, dependencies, milestones, decisions, and critical-path activities.
- Demonstrated experience managing SLAs, service acceptance criteria, operational-readiness requirements, and transition commitments.
- Experience coordinating complex programs involving multiple technical teams, service providers, business stakeholders, and executive sponsors.
- Strong understanding of enterprise IT service-delivery and managed-services environments.
- Demonstrated ability to manage competing priorities and work effectively in high-visibility, deadline-driven transition environments.
- Strong executive communication, stakeholder-management, negotiation, and problem-solving skills.
- Ability to translate complex technical and operational information into concise executive-level reporting.
- Intermediate English proficiency.
- Level 7 French proficiency.

Preferred Qualifications

- PMP certification or equivalent formal project/program management credential.
- SAFe or comparable Agile certification.
- ITIL or other IT service-management experience or certification.
- Experience transitioning large-scale managed services or outsourced IT environments.
- Experience working in multi-provider environments involving clients, incumbent suppliers, incoming providers, subcontractors, and technology partners.
- Experience managing complex transitions involving geographically distributed or global delivery organizations.

What Success Looks Like

Success in this position will be demonstrated by:

- Services transitioning with minimal disruption to business operations.
- Knowledge transfer being completed against defined readiness and acceptance requirements.
- Critical transition milestones and dependencies being actively governed.
- Risks and service-continuity concerns being identified early and actively mitigated.
- Operational teams being prepared to assume steady-state responsibility.
- Contractual commitments, SLAs, and acceptance criteria remaining visible throughout the transition.
- Stakeholders having clear, consistent visibility into program status, risks, decisions, and readiness.
- Transitioned services progressing successfully through stabilization and into sustainable steady-state operations.

📌 Project Manager – IT Service Onboarding & Service Transition (Canada)
🏢 Atos
📍 Canada