Chrono Innovation is a fast-growing tech startup that provides a cutting-edge solution to help people manage their time more effectively. Our platform, Chrono Platform, is designed to optimize productivity and streamline workflows by automating time-tracking and task management.

At Chrono, we arm upstarts with the tools to adapt and thrive quicker.

THE CHRONO APPROACH We’re here for when our partners need a fresh perspective, an ambitious advantage and a solid, wise ally to set them up for success.

We deliver innovative and creative solutions so our partners can remain focused, nimble and daring. We earn the trust of our partners through transparency, honesty and reliable delivery.

WE VALUE People:

Our clients aren’t clients, they’re our partners. They’re people with whom we build meaningful, mutually beneficial long-term relationships.

We earn the trust of our partners through transparency, honesty, and reliable delivery. To nurture the relationship, we get to know them as people — through natural conversation, we learn about them and their lives.

Clarity:

We rely on clarity to strengthen our partnerships. We keep our partners informed every step of the way — they’re never left wondering about the state of their initiatives.

OUR SERVICES

Product Development

Software Engineering

Growth & Acceleration

Software talent hiring

OUR PRODUCT Role As a

Director of Client Delivery & Success , you will be accountable for portfolio performance, client trust, and commercial sustainability across all service engagements.

You will lead the Project Management function and ensure predictable, high-quality delivery across multiple concurrent programs.



Acting as the executive liaison for strategic accounts, you will build long-term client partnerships while safeguarding delivery governance, profitability, and operational discipline.

You will work closely with Engineering, Operations, and Sales to:

Ensure alignment between client expectations, delivery feasibility, and business objectives

Maintain full portfolio visibility and proactively manage risk

Protect delivery margins while driving predictable outcomes

Enable account growth and long-term retention

This role sits at the intersection of

client strategy, delivery governance, and commercial performance , with direct impact on Chrono’s scalability and reputation.

Key Responsibilities Chrono Innovation is looking for a

Director of Client Delivery & Success

who will:

Client Leadership & Executive Partnership

Build and maintain trusted executive-level relationships with key clients

Act as executive sponsor for strategic accounts

Lead QBRs and governance forums to ensure alignment and transparency

Protect and strengthen long-term client partnerships

Own full portfolio visibility across accounts, priorities, and delivery health

Define and enforce delivery frameworks, KPIs, and operating cadence

Ensure consistent standards in reporting, forecasting,



and execution discipline

Drive predictable outcomes across multiple concurrent programs

Commercial & Profitability Ownership

Own delivery profitability (burn vs. budget, margin control, trade-offs)

Make structured decisions balancing client satisfaction and financial sustainability

Ensure scope alignment and commercial discipline across engagements

Risk Management & Escalation Leadership

Identify delivery and client risks early

Lead mitigation strategies and executive escalations when required

Protect client trust during complex or high-pressure situations

Cross-Functional Alignment

Collaborate with the Director of Engineering & Delivery on capacity trade-offs and feasibility

Align with Product and Operations to ensure cohesive execution

Translate executive strategy into operational delivery plans

Account Growth & Retention

Identify expansion opportunities in partnership with Sales

Oversee account health tracking and renewal strategy

Drive long-term value creation within strategic accounts

PM Leadership & Organizational Maturity

Lead, coach, and elevate the Project Management function

Strengthen delivery discipline, forecasting accuracy, and operational maturity

Build scalable systems and processes to support Chrono’s growth

Qualifications

8+ years of experience in software delivery, program management, or client-facing leadership roles

Proven experience leading portfolio-level delivery across multiple concurrent programs

Strong background in client-facing environments, ideally within consulting or services-based

📌 Director of Client Delivery (Winnipeg)
🏢 Collage
📍 Winnipeg