Creators of unique Canadian Spa Villages, Groupe Nordik brings exceptional wellness experiences to life in all its destinations. Supported by a team of more than 800 passionate employees, we combine innovation, expertise, and team spirit to push the standards of wellness further. Our contact center representatives are the starting point and the ending point of our wellness experience.

From managing reservations to educating clients on the benefits of our spas, our contact center agents are at the heart of our operations. Our contact center agents assist our clients in different ways, whether through phone calls or online requests. Our contact center supports our operations and our clients at all times.

We are open Monday through Sunday, 364 days a year. Provide customer support by phone, chat, and/or email

- Provide product recommendations and/or complete the sales cycle based on the client's needs




- Recognize the right time to escape issues or complaints to supervisors, based on the client interaction
- Uphold contact center standards for customer service excellence, including scripts and procedures
- A high school diploma
- A minimum of 2 (two) years of experience in sales and/or customer service
- Bilingualism (French and English) is essential to support our operations outside Quebec
- Call center experience is considered an asset. Strong communication skills (oral and written, in both French and English)
- Competitive salary according to Groupe Nordik's salary scale
- Discounts on food and on massage therapy and esthetic services at our spas
- Free access to an on-site fitness room
- Warm work workplace with free parking and non-alcoholic beverages
- Personalized training and development program.

📌 Remote Call Centre Agent (Gatineau)
🏢 Groupe Nordik
📍 Gatineau