Commercial Lines, Strata, and Underwriting each play an important role in protecting our clients and supporting the strength of Schill's commercial practice. As Vice President of Commercial Lines Operations, you provide leadership across these teams, translating organizational priorities into clear direction while creating alignment, accountability, and support leaders need to succeed. Reporting to the Chief Operating Officer, you strengthen performance, underwriting discipline, client and partner experiences, and collaboration across the commercial practice while supporting sustainable growth and profitability.

Responsibilities

Commercial Practice & Operational Excellence

- Oversee operational performance across Commercial Lines Service, Strata, and Underwriting, ensuring priorities, workflows, and service expectations are clear and aligned.
- Establish and monitor meaningful performance measures to understand service levels, retention, workload, portfolio health, and overall practice effectiveness.
- Use operational insight, market conditions, and team feedback to identify risks, capacity needs, and opportunities for improvement.
- Lead or support improvements to processes, technology, resources, and ways of working that strengthen consistency, efficiency, and long-term scalability.

Leadership & Team Development

- Coach and support team leads and other commercial leaders, building their confidence, judgement, leadership capability, and ownership of results.
- Set clear expectations for leadership performance and ensure accountability, development needs, and team concerns are addressed appropriately and early.
- Create regular opportunities for leaders across Commercial Lines, Strata,



and Underwriting to align priorities, share insight, and solve issues together.
- Assess leadership capacity and team structure as the commercial practice evolves, ensuring responsibilities and decision-making remain clear.

Client, Broker & Market Experience

- Champion a consistent 5-star experience across Commercial Lines and Strata while ensuring Underwriting provides responsive, qualified support to brokers and internal partners.
- Ensure significant client, broker, insurer, or operational concerns are escalated appropriately and resolved with sound judgment and follow-through.
- Maintain solid relationships with key insurer and market partners and ensure relevant market insight is shared across the commercial practice.
- Keep teams responsive to changing client needs, insurer appetite, underwriting expectations, and broader market conditions.

Underwriting & Portfolio Oversight

- Oversee the performance and direction of Schill's in-house underwriting programs, supporting profitable growth, appropriate risk selection, and strong retention.
- Ensure underwriting guidelines, rating practices, procedures, policy wordings, and decision authorities remain clear, current, and consistently applied.
- Monitor underwriting performance, documentation, reporting, and portfolio trends,



identifying concerns or opportunities that require action.
- Ensure the Underwriting team works effectively with Commercial Lines and Strata while maintaining appropriate underwriting discipline and judgement.

Strategic Alignment & Cross-Functional Collaboration

- Bring the Commercial Lines, Strata, and Underwriting perspective into executive discussions, identifying emerging risks, opportunities, resource needs, and operational priorities.
- Partner with Commercial Sales, Business Development, Learning & Development, People & Culture, Finance, IT, and other teams where priorities or changes affect commercial operations.
- Ensure organizational initiatives are appropriately prioritized and translated into realistic expectations for commercial teams.
- Strengthen alignment and handoffs between Commercial Lines, Strata, Underwriting, and other areas of Schill so teams can work effectively towards shared goals.

Success Factors

How You Show Up

- Clear, credible communicator who creates direction without overcomplicating the message
- Calm and practical decision-maker, comfortable balancing client needs, team realities, risk, and business results
- Strong leadership presence that builds trust while maintaining clear expectations for accountability and follow-through
- Able to stay connected to operational realities while keeping leaders accountable for day-to-day ownership

What You Know

- Level 2 license required, Level 3 preferred.
- CAIB, CIP, or CRM an asset.
- Significant progressive commercial insurance experience, including senior leadership responsibility within a complex insurance operation
- Robust know

📌 Vice President of Commercial Lines Operations (Surrey)
🏢 Schill Insurance
📍 Surrey