Program: Spirit Way Second Stage Transition House

Position: Residential / Transitional Housing Support Worker

Position Status: Full-Time

Reports To: Spirit Way Program Manager

Location: Vancouver, British Columbia

POSITION SUMMARY The Residential / Transitional Housing Support Worker provides trauma-informed, culturally safe support to women and children residing at Spirit Way Second Stage Transition House. The position promotes resident safety, independence, wellness, and housing stability through crisis intervention, referrals, and daily support while maintaining a safe, secure, and welcoming residential environment in alignment with Helping Spirit Lodge Society’s mission and values.

KEY QUALIFICATIONS

Education

· A Bachelor of Social Work, Psychology, or a related discipline, with a postgraduate certificate in Addictions and Mental Health, or an equivalent combination of education, training, and relevant work experience.

· Current First Aid and CPR certification, or willingness to obtain, as required by the organization.

· Training in trauma-informed practice, crisis intervention, de-escalation, and cultural safety is an asset.

Experience

· A minimum of two years of relevant experience in residential support, transitional housing, women's services, family violence prevention, homelessness services, or a related community-based setting is preferred.

· Experience supporting women and children affected by domestic violence, trauma, housing instability, mental health challenges, or substance use is an asset.

· Experience with case notes, incident reports, referrals, and confidential client records is preferred.

· Knowledge of Indigenous communities, cultural practices, and barriers faced by Indigenous women and families is an asset.

Additional Requirements

· Satisfactory completion of the organization's required criminal record and vulnerable sector screening.

· Ability to work independently and collaboratively as part of a multidisciplinary team.

· Ability to respond appropriately to emergencies, challenging situations, and changing resident needs.

· Ability to perform the physical duties associated with residential operations and housekeeping, with appropriate training and safe work practices.

1. KEY RESPONSIBILITIES AND DUTIESA. Resident Support and Wellness

· Provide respectful, compassionate,



non-judgmental support to residents in accordance with program policies and organizational values. · Respond to residents' emotional, practical, safety, and support needs throughout their stay.

· Encourage resident independence, self-sufficiency, personal responsibility, and informed decision-making.

· Support residents with goal setting, problem-solving, life skills, self-care, wellness, and transition planning.

· Assist residents in identifying personal strengths, establishing achievable goals, and working toward stable, independent housing.

· Provide appropriate follow-up and ongoing support within the scope of the position.

· Promote a welcoming, inclusive, culturally safe environment that respects the dignity, rights, and lived experiences of all residents.

Crisis Intervention and Safety

· Respond promptly and appropriately to emergencies, resident concerns, conflicts, and crisis situations.

· Apply approved crisis intervention, de-escalation, and safety procedures.

· Assess immediate safety concerns and contact emergency services when necessary.

· Make appropriate referrals to hospitals, police, child and family services, mental health services, and other community agencies, as warranted.

· Follow organizational protocols regarding suspected abuse, child safety concerns, disclosures, and mandatory reporting obligations.

· Complete incident reports and notify the Program Manager of significant incidents, risks, or concerns in accordance with organizational procedures.

· Maintain appropriate professional boundaries and respect resident confidentiality.

Building Security and Residential Operations

· Monitor the safety and security of residents, staff, visitors, and program property.

· Conduct regular rounds security checks in and around our building

· Monitor entrances, common areas, and other designated areas for safety and security concerns.

· Respond to alarms and emergencies in accordance with established safety procedures.

· Report maintenance issues, damage, hazards, suspicious activity, and security concerns promptly.





· Support the enforcement of program rules, occupancy requirements, and house expectations in a fair, consistent, and respectful manner.

· Maintain accurate shift logs, visitor records, incident reports, and other required operational documentation.

Documentation and Administration

· Maintain accurate, complete, timely, and confidential resident records.

· Complete daily logs, case notes, incident reports, referrals, and other required documentation.

· Document significant interactions, safety concerns, follow-up actions, and relevant changes in resident circumstances.

· Report concerns, operational challenges, and service gaps to the Program Manager promptly.

Housekeeping and Facility Maintenance

· Maintain a clean, sanitary, organized, and welcoming residential environment.

· Unload food bank, sweep mop floors, sanitize laundry room and clean our kitchen.

· Organize and clean storage areas, offices, and designated program spaces.

· Identify and report maintenance needs, health and safety hazards, pest concerns, and property damage.

· Follow workplace health and safety procedures and infection prevention practices.

PERFORMANCE EXPECTATIONS The employee is expected to:

- Prioritize resident safety, dignity, and well-being.
- Demonstrate professionalism, reliability, accountability, and sound judgment.
- Maintain confidentiality and appropriate professional boundaries.
- Complete documentation and reporting accurately and within required timelines.
- Follow organizational policies, procedures, and health and safety requirements.
- Communicate effectively with residents, colleagues, management, and community partners.
- Contribute to a respectful, culturally protected, and supportive residential environment.

ACKNOWLEDGEMENT I acknowledge that I have read and understood the responsibilities and expectations outlined in this . I understand that duties may be reasonably adjusted to meet program and organizational needs.

Employee Signature: ___________________________________ Date: __________________

Program Manager: _____________________________________ Date: __________________

Pay: $23.00-$24.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- Dental care
- Extended health care
- Vision care

Experience:
- social service : 3 years (preferred)

Work Location: In person

📌 Residential / Transitional Housing Support Worker (Vancouver)
🏢 Helping Spirit Lodge Society
📍 Vancouver