Responsibilities

Retail Security & Loss Prevention

- Conduct regular foot patrols throughout the store, entrances, exits, parking lot, and surrounding property to maintain a safe and secure environment.

- Maintain a highly visible security presence to deter theft, shoplifting, vandalism, and unauthorized activity.

- Monitor high-risk areas, merchandise, and customer activity while identifying potential security concerns.

- Observe, document, and report suspicious behavior in accordance with company policies and legal requirements.

- Support store management in maintaining a safe shopping environment for customers and associates.

Incident Response & Emergency Management

- Respond promptly to security incidents, disturbances, medical emergencies, and customer or employee concerns.

- Assess situations calmly and contact emergency services when required.

- Provide First Aid, CPR, or AED assistance until emergency responders arrive (where applicable).

- Assist with evacuations, emergency procedures, and incident investigations while following company protocols.

- Use conflict resolution and de-escalation techniques to manage challenging situations safely and professionally.

Reporting & Documentation

- Complete accurate daily activity logs, incident reports, and occurrence reports in a timely manner.

- Document observations, theft-related incidents, safety concerns, and actions taken with professionalism and attention to detail.

- Preserve evidence and communicate relevant information to supervisors and store management.

- Participate in shift handovers to ensure continuity of operations.

Customer Service & Store Support

- Provide exceptional customer service while maintaining a professional and approachable security presence.





- Assist customers with general inquiries and provide directions when needed.

- Support store associates and management by responding to security concerns and maintaining a safe work environment.

- Enforce store policies professionally while treating all customers and employees with respect.

- Work collaboratively with store management, law enforcement, and emergency responders when required.

Safety, Surveillance & Asset Protection

- Monitor CCTV systems and report suspicious activity or security concerns.

- Conduct routine inspections of entrances, exits, emergency exits, and high-risk areas.

- Maintain accountability for company-issued equipment, radios, keys, and other security assets.

- Report safety hazards, damaged equipment, and maintenance concerns promptly.

- Follow all company policies, site procedures, and health and safety standards.

Required Qualifications

- Valid Ontario Security Guard Licence.

- Valid First Aid & CPR Certification (or willingness to obtain before employment).

- Excellent verbal and written English communication skills.

- Strong customer service and interpersonal skills.

- Ability to remain calm and make sound decisions in high-pressure situations.

- Ability to maintain professionalism when interacting with customers, employees, and members of the public.

- Comfortable working independently and as part of a team.





- Basic computer and smartphone skills for report writing and communication.

- Ability to stand, walk, and patrol for extended periods (8–12-hour shifts).

- Flexible availability, including days, evenings, nights, weekends, and holidays.

Preferred Qualifications

- Previous experience in retail security, loss prevention, customer service, hospitality, or a similar customer-facing role is an asset.

- Experience with CCTV monitoring, incident reporting, or retail investigations is an asset.

- Experience working in high-volume retail environments is considered an asset.

- Knowledge of theft prevention and conflict de-escalation techniques is an asset.

Physical & Working Conditions

- Ability to stand and walk for extended periods throughout the shift.

- Comfortable working in a busy retail environment with continuous customer interaction.

- Ability to patrol both indoors and outdoors, including parking lots and exterior areas.

- Ability to respond quickly and professionally to emergencies and unexpected situations.

- Shifts may include days, evenings, nights, weekends, statutory holidays, and peak retail seasons.

Performance Expectations

- Maintain a professional, highly visible security presence throughout the store.

- Complete patrols and assigned duties accurately and consistently.

- Respond promptly and professionally to incidents, emergencies, and customer concerns.

- Produce clear, accurate, and timely reports.

- Demonstrate excellent customer service while supporting loss prevention and maintaining a safe shopping setting.

- Follow company policies, site procedures, and health and safety standards at all times.

📌 Security Guard - Retail - Full time (Canada)
🏢 Triton Environmental Consultants
📍 Canada