Enhance your career as a Customer Service Representative I with Covia in Havelock, ON. Foster customer relationships by processing orders and managing expectations with accuracy and efficiency. Covia seeks a dynamic Customer Service Representative I to join the team at the Nepheline Syenite Operations. This role involves managing customer orders in a fast-paced setting while adhering to policies and procedures. You will play a vital role in logistics coordination and customer complaint management.

Key Responsibilities
• Execute order entry and confirmation processes
• Coordinate logistics for efficient order delivery
• Manage customer complaints and resolutions
• Support monthly account close activities
• Provide primary support for inbound phone inquiries

Requirements:
• Associate's degree in business or related field
• Minimum 2+ years in customer service and account management
• Proficient in IFS, Salesforce, and Microsoft Office
• Strong detail orientation with deadline management skills
• Excellent professional telephone and email etiquette Leverage your skills in customer service and account management to contribute to Covia's mission of innovation and sustainability.

📌 Customer Service Representative at Covia (Canada)
🏢 Covia
📍 Canada