Elevate customer experiences as the Customer Support Manager at Cardata. Lead a dedicated team to drive service quality, efficiency, and operational excellence in a remote work setting. In this pivotal leadership role at Cardata, you will be responsible for overseeing customer support operations and enhancing team performance. With over five years in customer-facing roles, you will establish clear expectations and use data-driven insights to boost service metrics and customer satisfaction. The opportunity awaits a skilled manager to streamline processes and introduce automation to support a scalable customer care function.

Key Responsibilities
• Lead and develop the Customer Support team
• Own metrics like CSAT and response times




• Manage workforce planning and scheduling
• Oversee customer escalations and resolutions
• Identify process inefficiencies to enhance workflows

Requirements:
• 5+ years in Customer Support or Service
• 2+ years in people management roles
• Proven track record improving Support KPIs
• Strong analytical and communication skills
• Experience in quick-paced environments Drive efficiency and innovation in customer support management at Cardata to make a significant impact.

📌 Customer Support Manager at Cardata (Montreal)
🏢 Cardata
📍 Montreal