BP & M Government IM & IT Consulting Inc. – a Synerforce Company

Position:

Senior Business Analyst (Level 3) – Case Management Modernization

We are looking for a Senior Business Analyst to assess an enterprise legal case management system built on Microsoft Dynamics 365 and develop the business case for its modernization. The role involves close collaboration with business and technical stakeholders to document the current state, gather and validate requirements, evaluate modernization options (SaaS, COTS, cloud or on-premises), and prepare cost-benefit, data migration and implementation roadmap analyses.

Responsibilities include writing a Government of Canada–aligned business case and presenting findings and recommendations to senior management.

Roles and Responsibilities

- Assess the current case management solution and its integrations (SharePoint, GCDocs, financial system, Exchange Online), including processes, workflows, security model, records management, reporting, data model and architecture.
- Identify pain points, manual workarounds, duplicate processes, risks and technical limitations.
- Conduct interviews, workshops and surveys with business and technical stakeholders, and facilitate consensus on modernization priorities.
- Gather, validate, prioritize and document business, functional, non-functional, technical, data, security, reporting and integration requirements.
- Perform gap analysis covering timekeeping, user experience, bilingual delivery, accessibility, reporting, records management, access controls and external client intake.
- Evaluate and compare at least three modernization options for cost, perks, risks, complexity, scalability, security and long-term (15-year) sustainability, and recommend a future-state architecture.
- Develop total cost of ownership, cost-benefit analysis,



risk assessment and mitigation strategies.
- Assess data migration needs (volumes, data quality, retention, archival vs full migration) and define a migration approach.
- Prepare a phased implementation roadmap with milestones, dependencies and transition planning.
- Write the business case with supporting documents (requirements summary, current and future-state process maps, option evaluation matrix, costing methodology), present it to senior management, and incorporate feedback.
- Support IT security documentation, Privacy Impact Assessment and data governance deliverables if requested.

Qualifications and Skills

Top Skills Required:

- Minimum 10 years' experience as a Business Analyst within the last 15 years, including at least six of: requirements gathering (functional and non-functional), business process modelling, fit-gap analysis, options analysis and recommendations to senior management, total cost of ownership and measurable outcomes, managing scope and timeline slippage, writing business cases, and writing functional specifications.
- At least two contracts in the last 5 years as a Business Analyst on the replacement of a legacy case management system (each 3+ months, application of 2,000+ users), each involving at least six of the following:

o Legal case management system with 500,000+ case files o Content management of 1M+ files, including large video and audio files,



with SharePoint or similar integration and migration o Modern case management (AI-assisted workflows, low-code, automatic case creation from forms) o Time reporting for billing o Word templates generated from the case management system o Integration with an SAP financial system for billing o Integration with GCDocs for retention and disposition o Integration with a user adoption platform o Exchange Online calendar synchronization o Different access rights per case and per document o Canvas app for mobile entry
- Undergraduate degree or 2–3 year diploma in IT, business analysis, business or engineering (Canadian or recognized equivalent)

Other Skills Required:

- Demonstrated experience developing business cases, options analysis, cost-benefit analysis and implementation roadmaps for enterprise IT modernization
- Experience presenting findings and recommendations to senior management
- Experience assessing data migration and system integration requirements

Assets:

- Business Analysis certification (e.g. CBAP, CCBA, PMI-PBA)
- Experience on Government of Canada enterprise modernization projects as a Senior Business Analyst
- Multi-year experience leading business case and options analysis work
- 2,500+ billable days as a Business Analyst
- Experience with Microsoft Dynamics 365, SharePoint, GCDocs, SAP and Exchange Online
- Bilingual in both official languages (English and French)

Job Requirements

- Security Clearance: Reliability or Secret
- Language: English (advanced level)

Location

- Remote, National Capital Region (NCR), Canada; on-site on request

Duration

- Until March 31, 2027, with an option to extend for one year

Thank you for your interest in this opportunity. Only candidates selected for an interview will be contacted. Work Location: Hybrid remote in Kanata, ON K2K 3E7

📌 Senior Business Analyst (Kanata)
🏢 BP u0026 M Government IM u0026 IT Consulting
📍 Kanata