Responsibilities: Ensure the health, comfort and safety of our Customers Must love people – be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site

Must be available to work evenings and weekends

Meet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guides

Provide ongoing feedback to Associates during training including in-person written testing

Be a resource and support pillar for the Customer Care Team

Provide Leader with updates and recommendations on additional training or recertification

Assist in the development of training guides and procedure manuals Ensure daily communication with all site Associates Collect rent and follow up on defaults Ensure vacancy is minimized and budget (meet or exceed on net operating income) are all realized for each site through effective service to potential and existing customers Inspections of vacant and upcoming suites Lease and show suites Ensure all rental enquires are answered within the guidelines provided Annual suite inspections Prepare and deliver bank deposits Administrative duties for site and other Associates Ensure contractors arrive per scheduled timelines and complete their work per the conditions of their contract

Ensure accurate inventory management Complete special projects and tasks as assigned Assist with snow removal, cleaning, and touch-up painting Experience and Educational Requirements:



2 years Customer Service Experience required Post-Secondary Education is an asset Technical Requirements: Computer experience is required with web-based programs preferred Ability to learn and adapt quickly to changing systems and new technology Familiarity with technology is an asset Non-Technical Requirements: Robust commitment to providing excellent customer service Dedicated to building better communities for all our Customers and surrounding communities Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained Excellent listening and telephone etiquette skills Exceptional problem-solving and decision-making capabilities Strong planning and organizational skills coupled with ability to multi-task and prioritize Excellent time-management skills Ability to handle sensitive and confidential matters Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding Ability to work independently (self-managed) and with other Associates in a team environment Ability to learn quickly, adapt to change and be flexible in nature Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement) Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness Ability to spend up to eight hours walking, standing, climbing stairs, lifting Ability to maneuver or lift up to 10kg with the proper equipment

📌 Senior Community Residential Manager (Saskatoon)
🏢 Boardwalk
📍 Saskatoon