Cloudbeds, a global hospitality software company, is seeking a Manager, Customer Recovery to lead a team of Recovery Coaches responsible for retaining mid-market and SMB customers. You will drive AI-powered recovery motions, coordinate across Product, Engineering, Support, and Sales, and escalate issues to restore customer trust.
The role demands 5+ years in Customer Success or post-sales roles, plus proven people leadership and a track record of reducing churn in SaaS enterprises.
📌 Remote Leader, Customer Recovery (Montreal)
🏢 Cloudbeds
📍 Montreal
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