SP Plus Corporation Canada (SP+), is a division of Metropolis, which has more than 23,000 employees across over 4,600 locations throughout North America. SP+ provides parking management services and technology solutions by providing irrefutable value and differentiation to our real estate partners with the goal of becoming customer-obsessed in all areas.

Position Summary The Senior Operations Manager (SOM) manages a team of Operation Managers and is responsible for maximizing the profitability of parking operations within their operation centre while focusing on client service delivery. Additionally, the SOM is responsible for pursuing and developing current business opportunities through marketing and sales efforts. The SOM reports directly to the Regional Manager.

If you’re someone who thrives in an environment where you will be challenged with a broad range of duties, this might just be the right opportunity for you!

Essential Duties and Responsibilities

Operations Effectiveness & Service Delivery

- Routinely visit all locations within the portfolio to ensure proper operating procedures, corporate policies, appearance and cleanliness guidelines, rules, and regulations are maintained.
- Evaluate and understand client needs with respect to operations, ensuring client expectations are met or exceeded through proactive, timely communication and diplomatic issue resolution.
- Ensure facilities and accounts are managed pursuant to contractual obligations and corporate policies.
- Ensure corporate audit standards, proper revenue reporting, and daily deposit procedures are strictly followed (including ticket control, monthly permits, validation stamps, triplicate receipts, and card key deposits/inventories).
- Review portfolio technology needs in collaboration with Operations Managers, Regional Manager, and Technology Integration teams for operating cost savings and revenue control (e.g., automated location reviews, remote management services, and web-based/mobile paid parking services).
- Establish custom operating manuals for all accounts within the portfolio and update existing manuals as needed.
- Review and approve A/P requests, administer department policies/procedures, and manage claims with appropriate corrective action recommendations.




- Provide mandatory and prompt response to emergency situations during scheduled "off-duty hours".
- Maintain compliance with all employee labour guidelines and union rules/regulations.

Sales, Marketing & Revenue Optimization

- Participate directly in business development initiatives by contacting targeted business owners (Landlords) and related firms via telephone, mail, web, and social network campaigns to solicit sales leads for company services (e.g., property management, parking management, security).
- Implement marketing and rate strategies to maximize transient and monthly parking revenue, including rate reviews, local consumer marketing plans, and additional paid service offerings.
- Ensure hours of operation optimize revenue based on demand patterns.
- Schedule appointments to present service offerings to prospective clients and conduct client/market surveys to gather intelligence on potential customers.

Financial Planning & Budget Management · Manage the full budget planning and re-forecasting process, operating accounts within budget, and making recommendations to attain budget goals if negative variances occur.

· Perform general accounting duties, including portfolio accounts receivable management and payroll analyses.

· Keep clients informed of major unplanned financial discrepancies beyond company control and seek appropriate consideration.

Workforce Management & Leadership

· Develop, staff, train, mentor, and supervise Operations Management staff, cashiers, attendants, and customer service representatives across all portfolio locations.

· Identify proper staffing levels, including vacation and sick call coverage.

· Participate in formal employee grievance procedures to ensure fairness and consistent policy application.

Skill and Knowledge Requirements

· Operations Management

· Sales, Business Development & Marketing

· Customer Service & Client Retention

· Effective Communication





· Establishing and Maintaining Interpersonal Relationships

· Critical Thinking & Analytical Problem Solving

Minimum Qualifications

● Bachelor’s degree in a related field preferred or equivalent combination of education and experience

● Minimum 5 years management experience preferred; multi-location parking management experience strongly preferred.

● Demonstrated ability to lead, manage, and motivate team members.

● Strong analytical, organizational, and interpersonal communication skills.

● Enthusiastic about customer service, client engagement and client satisfaction.

● Ability to multi-task, work independently, and react/problem-solve quickly.

● Ability to understand and communicate company policies and procedures.

● Prior experience creating/maintaining budgets and conducting P&L; reviews.

● Proficient with Microsoft Word, Excel, or Google Documents/Spreadsheets, and ability to learn internal computer applications/systems.

● License Requirement: Must possess a valid provincial issued driver’s license with a current address and acceptable driving record.

Essential Duties and Responsibilities

We offer a competitive and comprehensive compensation package including a full benefit plan. SP+ offers a number of formal and informal professional development opportunities for our employees in a friendly progressive environment.

We are committed to outstanding customer service and client care.

SP Plus Corporation Canada is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or other legally protected status. SP Plus Corporation Canada also prohibits discrimination against persons because of their disability, and does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her rights.

Pay: $80,000.00-$90,000.00 per year

Benefits

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Senior Operations Manager (Toronto)
🏢 Metropolis
📍 Toronto