Role Overview We are looking for an experienced IBMS (Operative BMS) Support Analyst to provide L1/L2/L3 application support in a helpdesk environment. The candidate should have strong knowledge of broadcast and media workflows, hands-on SQL troubleshooting skills, and experience resolving application and database issues.

Key Responsibilities
• Provide L1/L2/L3 support for the Operative IBMS/BMS system.
• Troubleshoot issues related to scheduling, ad sales, traffic, and billing modules.
• Manage incidents, service requests, and user queries through ticketing tools.
• Perform SQL queries, database troubleshooting, data validation, and data fixes.
• Investigate data inconsistencies and resolve system integration issues.
• Conduct root cause analysis (RCA) and ensure SLA compliance.
• Support user access, system configurations, and minor enhancements.
• Collaborate with sales, traffic, finance,



and technical teams to resolve issues.
• Provide support for EUC and infrastructure-related issues, including VDI and VPN. Required Skills
• Robust hands-on experience with Operative IBMS/BMS.
• Knowledge of broadcast/media workflows, including scheduling, ad sales, traffic, and billing.
• Mandatory hands-on experience with SQL and database troubleshooting.
• Experience in application support or a helpdesk environment.
• Familiarity with ServiceNow, JIRA, or similar ticketing tools.
• Understanding of system integrations and reporting tools.
• Basic knowledge of EUC and infrastructure environments, including VDI and VPN.
• Strong analytical, problem-solving, communication, and troubleshooting skills.

📌 IBMS Support Analyst (Toronto)
🏢 TEKGENCE
📍 Toronto