Senior Account Manager – Digital Marketing Fully remote | Full time | C$60,000–C$70,000 per year Great account management starts with understanding the person behind the business: what they're working toward, what matters to them, and how you can help. At Upkeep Media, we help residential property management companies across North America grow through website development, SEO, YouTube marketing, and online reputation services. By specializing in one industry, we get to know our clients' businesses deeply and build relationships that last for years. We're looking for an experienced Account Manager who enjoys those relationships, can confidently guide conversations about marketing performance, and takes pride in keeping clients informed and supported. You'll manage an established portfolio, including some of our larger and multi-location clients, with support from our Head of Account Management and dedicated delivery teams. Your mission: Help clients understand their progress, feel confident in their marketing, and build a lasting partnership with Upkeep Media.

WHAT YOU'LL DO
- Own your client relationships. Manage a portfolio of approximately 30–40 accounts as their main point of contact. Get to know their businesses, goals, and priorities, and keep communication organized and proactive.
- Lead practical conversations. Run monthly reporting calls and deeper quarterly reviews that connect marketing performance to what clients care about: attracting property owners and growing their businesses.
- Work closely with our delivery teams. Bring client insights to our SEO, content, and web teams, coordinate next steps, and make sure clients understand the work being done and why it matters.
- Keep relationships on track. Identify concerns early, handle occasional difficult conversations with empathy and clear next steps,



and involve your Head of Account Management when additional support is needed.
- Recognize opportunities for growth. Recommend additional services or support when they genuinely fit a client's goals. These conversations grow naturally from understanding the business and earning trust.
- Share what works. Contribute ideas, useful processes, and lessons learned that help the account management team improve. This is an individual contributor role with opportunities to support colleagues. WHY YOU'LL ENJOY WORKING HERE
- You'll build real relationships. Our clients are business owners who care deeply about what they've built. You'll get to know the people behind the numbers and celebrate their progress alongside them.
- You'll develop expertise in one industry. Working with property management companies gives you the opportunity to understand their challenges and become an increasingly valuable resource.
- You'll have a team behind you. Our specialists handle service delivery, and you'll work closely with our Head of Account Management to get guidance, solve problems, and support your clients.
- Your experience will be valued. We welcome thoughtful recommendations and give you room to bring your own strengths to client conversations and team processes. WHAT YOU BRING
- At least four years of experience in account management, client success, or a similar role managing ongoing client relationships. Agency or retainer-based experience is strongly preferred.




- Confidence leading conversations with business owners and explaining results clearly.
- A working understanding of SEO, content, or digital marketing, so you can interpret reports, ask good questions, and explain recommendations.
- Strong organization and follow-through across multiple accounts and deadlines.
- Examples of building lasting client relationships, resolving concerns, or helping an account grow.
- Comfort using reporting, analysis, and automation tools to work efficiently.
- A collaborative approach and willingness to share ideas with colleagues. Property management experience is a bonus, not a requirement. We'll help you learn the industry, our services, and our clients. WHAT SUCCESS LOOKS LIKE As you settle into the role, you'll:
- Build a clear understanding of your clients' businesses and goals.
- Establish a consistent rhythm of communication and follow-through.
- Lead calls that leave clients understanding their results and next steps.
- Support strong client retention by addressing concerns early and coordinating solutions.
- Contribute practical ideas that improve the client experience. COMPENSATION AND SCHEDULE
- C$60,000–C$70,000 per year
- Paid time off
- Fully remote
- Full time, Monday to Friday during standard business hours

HOW TO APPLY
If you enjoy building client relationships, making marketing easier to understand, and taking ownership of your work, we'd love to hear from you. Apply using the link below with your resume and answers to our application questions. Please include "Game Plan" in your answer to the first question so we know you've read the posting. Apply for the Senior Account Manager role: https://homeroom.upkeepmedia.com/careers/senior-account-manager?utm_source=linkedin

📌 Senior Account Manager (Canada)
🏢 Upkeep Media
📍 Canada