Job description
Solvira Business Solutions provides software and support services to consumer-packaged goods (CPG) companies and distributors of all sizes, specializing in direct store delivery (DSD). Our solutions help customers manage orders, deliveries, inventory and reporting. We work closely with our customers to simplify day-to-day operations, resolve issues and improve business processes. We are looking for a highly organized, detail-oriented individual with strong computer skills who enjoys learning how systems work, supporting business processes and creating clear, practical documentation. This is an opportunity to grow with a small, collaborative team and become an integral part of our business. Your initial focus will be learning our applications and business processes, creating and maintaining documentation, and assisting with day-to-day application support and data maintenance. As your knowledge develops, the role will expand to include software testing and user training. We are looking for someone who takes ownership of their work, asks thoughtful questions and is motivated to learn.

Key Responsibilities
· Create and maintain explicit, accurate internal procedures, end-user guides and training materials.
· Organize documentation so it is easy to find, use and maintain. Track what is complete, what needs updating and what still needs to be documented.
· Work with colleagues to understand application functionality, customer workflows and business requirements.
· Assist with day-to-day support in VendiSuite, including reviewing transactions in error, investigating causes and correcting or reprocessing transactions according to established procedures.
· Use Excel to organize, review, compare and prepare data for operational tasks and imports.




· Track support questions and outstanding issues, document resolutions and follow through to completion.
· Update documentation as software functionality and business processes change.
· Assist with software testing by following business scenarios, recording results and clearly documenting issues.
· Help prepare and deliver user training as your familiarity with our applications grows. Required Skills and Qualities
· Exceptional attention to detail and a strong commitment to accuracy.
· Strong proficiency in Microsoft Office applications, particularly working with Excel spreadsheets.
· Strong computer skills and the ability to quickly learn and navigate unfamiliar business applications.
· Clear written communication skills and the ability to explain procedures in straightforward language.
· Excellent organizational skills, including the ability to manage priorities, track outstanding work and maintain accurate records.
· A methodical approach to troubleshooting, with the judgment to follow procedures and ask for guidance when needed.
· The ability to work independently from home while communicating effectively with colleagues and customers.
· A willingness to learn, take initiative and develop into broader responsibilities over time. Experience That Would Be an Asset
· Experience in creating internal procedures,



user guides or training materials.
· A background in consumer-packaged goods (CPG), distribution and/or direct store delivery (DSD).
· Experience with electronic data interchange (EDI) and/or SQL.
· Familiarity with order processing, inventory, delivery, invoicing or related distribution workflows.
· Experience with master data maintenance, data imports or business application support.
· Experience in software testing or user training. Bilingualism in English and French would be an asset. EDI and SQL experience would be particularly valuable, but they are not required. Strong Excel skills, attention to detail and confidence working with computer applications are essential. Work Environment
· Full-time position, 40 hours per week.
· Work from home, with some flexibility in

working hours
, coordinated around operational needs, training and team availability.
· Preference for candidates who can attend occasional in-person meetings in Burlington or Grimsby, Ontario, for training and collaboration. Candidates outside the area will also be considered.
· Direct collaboration with experienced team members and opportunities to grow into broader responsibilities.

How to Apply
Please submit your résumé and a brief cover letter to [email protected], explaining your interest in the role and how your experience would contribute to our team. Please describe your Excel proficiency and highlight any relevant experience with documentation, application support, distribution, DSD, EDI or SQL.

Benefits:
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care
• Work from home

📌 Business Support Specialist (Canada)
🏢 Solvira
📍 Canada