Description The Faculty of Arts is currently seeking a Full-time Regular Solutions Specialist (Content). This full-time position in the Faculty of Arts reports to the Manager, Business Operations Centre. It is responsible for designing, building, and maintaining effective communication tools, portals, and other methods that facilitate the understanding of administrative processes, procedures and resources across the Faculty of Arts. The incumbent must handle high volumes of work with multiple priorities and deadlines with loosely defined goals, limited direction, and minimal supervision. The work is diverse, technical in nature, complex and non-routine and requires innovativeness, good judgement, superior analytical and decision-making abilities, and strict attention to detail. This role works 35 hours per week and is part of the Alberta Union of Provincial Employees (AUPE). Although this position schedule may include some remote work if operationally feasible, the primary work location is the University main campus. Summary of

Key Responsibilities
(job functions include but are not limited to): Administrative Operations Communications
• Design & develop communication tools and content using a variety of channels to support efficient administrative operations in the Faculty of Arts, with a specific focused on SharePoint sites.
• Working closely with the Solutions Specialist (Data), design and maintain communication portals to disseminate administrative information across the Faculty of Arts regarding administrative processes and responsibilities.
• Maintain the Faculty of Arts perpetual calendar of administrative activities, developing and executing prompt communications to ensure that tasks are being initiated and completed in a timely manner.
• Create documentation materials to capture specifications for administrative processes, tools, and systems.
• Devise recommendations for effective communication channels and strategies to support change efforts across the Faculty. Administrative Operations Projects
• Research and develop recommendations for communication initiatives to enhance administrative effectiveness across Faculty of Arts operations.
• Develop implementation plans for new process and tools and strategies to communicate to a wide variety of audiences across the Faculty, using multiple channels.
• Analyze and identify priorities for administrative improvements across the Faculty of Arts, collaborating with managers and staff across the Faculty.
• Consults and works collaboratively with the Solutions Specialist (Data) to review, assess, identify and make recommendations for improvement in processes and systems impacting on the administrative services provided by the Business Operations Centre. Qualifications /

Requirements:
• Undergraduate degree, preferably in Arts, Communications, Marketing, Business,



or a related field; Masters degree preferred.
• Minimum of 4 years experience in developing communications using a variety of channels.
• Demonstrated experience working on projects from scoping through to implementation.
• Experience documenting business processes and providing recommendations for efficiency improvements.
• Demonstrated experience with developing sites and tools using SharePoint and PowerPlatform (e.g. PowerApps, PowerBI, and Power Automate) for purposes of information dissemination.
• Demonstrated superior communication (oral, written and listening) and interpersonal skills, including a demonstrated ability to convey complex procedural information to a variety of stakeholders and proficiency with data visualization tools and techniques.
• Demonstrated ability to design audience specific communications.
• Demonstrated experience performing research to support projects and initiatives.
• Demonstrated expertise and ability to adapt quickly in working with new and existing computer hardware and software systems.
• Demonstrated proficiency with web content management systems and tools (e.g., HTML, Drupal).
• Advanced MS office skills (i.e., Outlook, Word, PowerPoint, Teams).
• Demonstrated ability to work highly independently with minimal supervision, with unspecified goals, to manage own time effectively, and to anticipate needs for upcoming processes.
• Demonstrated initiative and ability to work under tight timelines, maintain confidentiality and deal effectively with deadlines and uncertainty.
• Demonstrated superior problem-solving ability, considering both details and wider strategies/objectives.
• Demonstrated ability to remain positive and confident under pressure, and interact in a highly professional manner with a wide variety of stakeholders, including staff, faculty members, administrative and academic leadership.
• Assets:
• Familiarity with UCalgary processes related to student administration, finance and HR Application Deadline: November 02, 2026 We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted. This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 2. For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.



About The University Of Calgary UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca. The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do. The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary. As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty perks and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment,

we offer
accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]). Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

📌 Solutions Specialist (Calgary)
🏢 University of Calgary
📍 Calgary