Insurance Customer Service Representative – Desjardins Agent Team Member Employment Type: Full-Time | In-Office

Location:
Danforth, Toronto, ON Looking for More Than Just a Job? Join a growing Desjardins Insurance Agency where you'll be part of a supportive, energetic team that genuinely enjoys working together. We believe in delivering exceptional customer service, celebrating success, and creating opportunities for our team members to build rewarding, long-term careers. If you enjoy helping people, solving problems, and making a meaningful impact every day, we'd love to meet you.

What You'll Do
As a Customer Service Representative, you'll be the trusted voice our clients rely on. You'll help customers protect what matters most while delivering an exceptional experience at every interaction.

Key Responsibilities
• Build strong relationships with clients through phone, virtual, and in-person interactions
• Guide customers through their insurance needs and recommend appropriate coverage solutions
• Provide exceptional service by addressing questions, concerns, and policy inquiries efficiently
• Assist clients with billing, payments, policy changes, and general account servicing
• Identify opportunities to improve coverage and better protect clients and their families
• Apply sound judgment and practical problem-solving skills to create positive customer outcomes
• Manage multiple priorities confidently in a busy and dynamic environment What Makes You a Great Fit We're looking for someone who is:
• Customer-focused and passionate about helping others
• A confident communicator, both verbally and in writing




• Comfortable in a fast-paced environment where no two days are the same
• A natural problem-solver who enjoys finding practical solutions
• Tech-savvy and comfortable learning new systems
• Positive, energetic, and motivated to succeed
• Eager to grow professionally and build a long-term career Qualifications
• 2+ years of experience in customer service, retail, hospitality, sales, or a similar client-facing role
• Strong organizational and multitasking skills
• Professional and personable communication skills
• Ability to work full-time in our Danforth office
• Willingness to obtain a Property & Casualty Insurance License (we'll support your licensing journey) Total Compensation Range (Salary, Commission & Bonus): $50K-$65K
• Salary
• Commissions
• Annual Bonus (subject to office qualification)
• 18 days of combined vacation, personal time, and sick days
• Health & Dental Benefits/Life Insurance Benefit (after 3 months)
• Flexible Spending Program Why Join Our Team? At our agency, success is a team effort. We work hard, support one another, celebrate achievements, and take pride in helping our clients protect the people and things they value most. If you're looking for a workplace where you can grow professionally, make a difference, and enjoy coming to work each day, we'd love to hear from you. Apply Today Ready to take the next step in your career? Apply here: https://traceypether.talentnest.com/en/posting/243853/location/291990 This employment opportunity is with a local Desjardins Agency, not with Desjardins Insurance Companies. We are an equal prospect employer.

📌 Customer Service Representative (Toronto)
🏢 Desjardins Insurance
📍 Toronto