- The Senior Project Manager leads Enterprise Project Delivery end-to-end. Working from the Statement of Work, the role manages iterative SDLC cycles with the customer through to warranty close, owning scope, schedule, change control, customer relationship and Ocuco margin
- The role is also accountable for internal projects that require delivery oversight: capturing the business case, tracking progress against goals, and supporting ROI / value-realization feasibility throughout. Where complexity is bounded, a Senior Project Manager may lead a small Enterprise Program in lieu of a Program Manager

- Reporting to the PMO Director

- Build and run the project plan across all SDLC phases, including discovery, design, build, test, release, and warranty

- Manage iterative cycles with the customer, keeping them continuously close to delivered increments

- Own the customer relationship through the entire engagement; reset expectations honestly when scope or schedule shifts

- Manage the warranty handover so the customer is set up for steady-state success without surprises

1. Scope, Change Control & Commercial Discipline

- Maintain the SOW baseline; proactively manage scope changes

- Run the change-control process; produce full impact analyses (commercial, schedule, risk) before customer agreement

- Balance customer outcomes with sound commercial management

- Coordinate with Sales and Commercial on change orders and scoping for follow-on work

- Support the business case for internal initiatives: cost, benefit, payback, key assumptions, and keep it live as facts change with Product

- Track progress against goals; surface when ROI feasibility is degrading and adjust

- Report outcomes back to sponsors, not just outputs — was the change worth doing?





- Own the risk register at project level, including commercial, customer-relationship and SDLC risks

- Drive issue resolution across customer and internal teams; manage customer expectations clearly when scope or schedule is at risk

- Align Product, Engineering, QA, Architecture and Operations around the plan; broker compromises that protect customer outcomes and Ocuco margin simultaneously

1. Governance & Reporting

- Design and run project governance, including steering cadence, decision forums, status reporting, calibrated to project size

- Establish the project-level Communication Plan: sponsors, customer counterparts, internal functions, cadence and format

- Mentor Project Managers in adjacent pods; bring practices and lessons across pods

- What Good Looks Like
- Customer relationships remain strong during challenging phases of delivery

- Project margin is protected; change requests are fair and predictable, not contentious

- Internal projects ship outcomes, not just outputs; sponsors get a benefits report at closeout

- Tough customer conversations are handled with appropriate autonomy and escalation judgment

- Project plan reflects reality; iterations are tight and customer engagement is healthy- Comfortable using AI tools to improve productivity, reporting, risk tracking and stakeholder communication





- Experience across the full SDLC including warranty phases

- Strong customer-facing communication skills, including engagement with senior stakeholders and sponsors

- Excellent verbal and written English

- Experience delivering e-Commerce and omnichannel software projects would be advantageous, particularly solutions supporting both in-store users and end-customer/patient digital experiences

- Experience working with senior stakeholders and cross-functional teams

- Ability to use evidence and delivery metrics to assess the impact of AI adoption on quality, predictability and throughput

- Understanding of how AI-assisted delivery may impact project economics, estimation, change control and customer expectations, with the ability to manage those implications responsibly

- Strong organisational, communication, and interpersonal skills

- Comfortable building business cases, modelling cost/benefit and tracking realization

- Confidence and experience in customer-facing interactions

- Demonstrated experience managing scope, change control and commercial aspects of project delivery

- PMP / PRINCE2 / Agile certification

- Demonstrable curiosity about AI-assisted software delivery and its impact on planning, estimation, QA, documentation, release management and team workflows

- Solid problem-solving and management capabilities

- 5+ years delivering software / digital projects, including ownership of customer SOW commitments

- Willingness to travel
- Working knowledge of agile, hybrid and waterfall delivery with the judgement to apply the most appropriate approach

- Proficiency with MS Office tools, including MS Project, Excel, PowerPoint, and Word

📌 Senior Project Manager (Vancouver)
🏢 Ocuco
📍 Vancouver