? Mississauga, Ontario – near Pearson Airport ? 100% On-site | Full-time ? Monday to Friday – Day Shift At Ezobord, we design and manufacture high-performance acoustic solutions for architects, designers, dealers, and commercial projects across North America and international markets. We are looking for an experienced, highly organized, detail-oriented Customer Service Representative who combines excellent client service with strong sales, order management, and logistics coordination experience. This is not simply a role answering customer inquiries. You will take ownership of the entire customer and order journey — from the initial inquiry and quotation through order processing, production coordination, shipping, and final delivery. The ideal candidate is someone who is proactive, professional, precise, and comfortable working in a fast-paced manufacturing environment, while maintaining excellent communication with both customers and internal teams. ? What You’ll Be Doing✔️ Manage customer inquiries by email and phone, providing accurate product information and professional support ✔️ Prepare and follow up on quotations, applying pricing formulas, margins, discounts, and project-specific requirements ✔️ Identify sales opportunities, promote appropriate solutions, and actively follow up with customers to help convert quotations into orders ✔️ Manage orders from confirmation through final delivery, including deposits, invoicing, production status, shipping coordination, and delivery updates ✔️ Coordinate closely with production, quotations, accounting, sales, and logistics teams ✔️ Proactively communicate delays, changes, missing information, or potential issues before they impact the customer ✔️ Follow up on outstanding payments and account-related matters ✔️ Maintain accurate customer, quotation, order, and project information within our internal systems ✔️ Manage multiple active projects simultaneously while maintaining a high level of accuracy, organization,



and attention to detail  Who We’re Looking For ✅ Minimum 3 years of recent Canadian experience in Customer Service, Account Management, Inside Sales, Order Management, or a similar client-facing role ✅ Previous experience with logistics, shipping, order fulfillment, manufacturing, distribution, or supply-chain coordination is strongly preferred ✅ Excellent spoken and written English, with the ability to communicate professionally with customers and internal teams ✅ Strong customer-service

skills:
professional, patient, friendly, solution-oriented, and comfortable handling challenging situations ✅ Exceptionally organized and detail-oriented, with strong follow-up skills and the ability to keep multiple orders and projects moving at the same time ✅ Solid sense of ownership — you follow an issue through to resolution rather than simply passing it to another department ✅ Comfortable working with numbers, pricing, margins, measurements, inventory, and quotations ✅ Advanced Excel skills, including formulas, pivot tables, and data analysis ✅ Experience working with CRM and/or ERP systems ⭐ Experience working within a manufacturing, distribution, logistics, architectural products, or B2B environment is highly valued ⚠️ Important Before ApplyingThis is a full-time, on-site position in Mississauga and requires daily interaction with customers and internal departments. As part of our recruitment process, shortlisted candidates will complete a practical knowledge and skills assessment covering areas relevant to the position. We are looking for candidates who meet the experience requirements and are comfortable completing the full selection process. ?

What We Offer
? Dental, vision, and extended health coverage ? Free on-site parking ? A collaborative and internationally connected work environment ? Opportunities for professional growth within a growing company ?

Salary:
$55,000–$60,000 CAD annually If you are someone who takes pride in being organized, reliable, accurate, responsive, and excellent with customers, we would like to hear from you

📌 Customer Service Representative/Inside Sale (Mississauga)
🏢 ezoBord
📍 Mississauga