Who you are

- This role is for someone with proven, hands-on execution experience at scale — not theoretical AI knowledge

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

- 12+ years of product management experience, with recent, hands-on experience shipping AI or data-powered products at meaningful scale — not just conceptual AI knowledge

- Strong data sense and demonstrated ability to drive prioritization decisions using product analytics and experimentation, with measurable business impact

- Proven ability to write transparent, senior-level strategy, requirements, and prioritization documents that stakeholders rely on

- Strong stakeholder management, influencing, and negotiation skills across senior, cross-functional, and sometimes competing priorities

- Excellent verbal and written communication skills, with a track record of aligning diverse technical and business audiences
- A track record of proven execution — specific, verifiable examples of AI products shipped, tradeoffs navigated, and outcomes delivered

- Strong technical fluency; comfortable engaging deeply with engineering on architecture and feasibility tradeoffs

- Experience mentoring or informally guiding more junior product managers is a plus

What the job involves

- We're looking for a Senior Staff Technical Product Manager to own strategy & execution across AI powered product experiences within a fast-moving, AI-driven organization

- This role goes beyond delivering against a roadmap — you'll help define the roadmap itself, using data-driven prioritization and strong product sense to decide what matters most. You'll operate across a wider cross-functional surface area, requiring sharper stakeholder management, influencing,



and negotiation skills to align multiple teams and senior partners around a shared direction

- We're looking for concrete evidence of AI products you've shipped, the technical and business tradeoffs you navigated, and the cross-functional outcomes you drove, not conceptual familiarity with AI

- Strategy and execution for a broad product area to accelerate agent productivity, including defining the roadmap and prioritization framework, not just executing against one

- Data-driven decision-making at scale: using product analytics, experimentation, and usage data to make prioritization calls with meaningful business impact

- High-quality strategy and requirements documents that senior stakeholders and engineering leadership rely on to align and execute

- Cross-functional leadership: aligning multiple teams, engineering, data science, and senior stakeholders around shared priorities, often without direct authority

- Mentorship of more junior product managers, raising the execution and technical bar across the team

- Broader scope and higher-leverage ownership over how a significant piece of the AI portfolio evolves

- Direct influence on strategy and prioritization decisions with visible impact on business outcomes
- A seat at the table with senior engineering, data science, and product leadership shaping the direction of a fast-scaling AI organization

- What Success Looks Like:
- A roadmap and prioritization framework that is data-backed, well-understood by stakeholders, and consistently delivered against

- Strategy and requirements documents that require minimal rework and are trusted by senior technical and business stakeholders

- Demonstrated ability to align and influence senior cross-functional partners without direct authority, resolving competing priorities effectively

- Evidence of raising the bar for more junior PMs through mentorship and modeling strong execution

Benefits

- Generous family leave

- Matched donations

- Annual learning stipends

- Flexible PTO

- Competitive retirement plan

- Paid volunteer time

📌 Senior Staff Technical Product Manager (Canada)
🏢 ServiceNow
📍 Canada