Senior Training Specialist – Audio/Visual & Video Conferencing

Assignment Number: A2926035

Client: Justice Technology Services (JTS)

Ministry: Ministry of Public and Business Service Delivery and Procurement, Ontario

Location: 21 College Street, Toronto, Ontario

Work Arrangement: 100% Onsite – 5 days per week

Contract Duration: November 9, 2026 – October 5, 2027

Extension Options: Up to 2 extensions

Security Clearance: CRJMC

Openings: 1

Maximum Submissions: 1 per supplier

Submission Deadline: October 21, 2026, at 3:00 p.m.

Position Overview

Justice Technology Services (JTS) is seeking an experienced Senior Training Specialist to lead the planning, design, development, delivery, evaluation, and ongoing support of training programs for Justice Video Network (JVN) technologies.

The successful candidate will bring extensive adult training experience, hands-on technical expertise in audio-visual (AV) and video conferencing technologies, strong instructional design capabilities, and excellent technical writing skills. This individual will develop interactive e-learning modules, training manuals, user guides, and supporting materials while delivering engaging in-person and virtual training to diverse end-user groups.

The role also involves business analysis, reviewing control system graphical user interfaces (GUIs) against business requirements, preparing user acceptance testing (UAT) scenarios, and coordinating UAT activities. The ideal candidate can translate complex technical concepts into clear, practical instructions and deliver scenario-based training using real-world examples.

Key Responsibilities

1.

Training Needs

Assessment, Analysis and Planning

- Assess training requirements, identify knowledge gaps, and determine learning objectives for JVN technologies.

- Analyze the learning needs of different end-user groups and develop appropriate training strategies.

- Plan training schedules, delivery approaches, resources, and evaluation methods.

- Apply adult education principles and practices to develop effective, learner-focused training programs.

- Tailor training approaches to different levels of technical proficiency, learning styles, and user requirements.

2.

Training

Design, Development and Evaluation

- Lead the design, development, delivery, evaluation, and continuous improvement of training programs and materials.

- Create interactive e-learning modules using Adobe Captivate, including maintaining associated source and project files.

- Develop comprehensive training manuals, user guides, instructional documents, presentations, job aids, and reference materials.

- Prepare both paper-based and electronic training materials that are accurate, accessible, consistent, and easy to understand.

- Incorporate practical exercises, scenario-based learning, demonstrations, and real-world use cases into training content.

- Evaluate training effectiveness, gather learner feedback, and update materials as required.

3.

Training

Delivery and Facilitation

- Deliver engaging, motivational, and practical training sessions to JVN end-users.

- Conduct in-person and virtual training for individuals and groups.

- Demonstrate AV and video conferencing hardware, software, and related control systems through hands-on exercises.

- Explain complex technical concepts in plain language, enabling users with varying technical backgrounds to understand and apply the information.

- Facilitate discussions, encourage participation, ask probing questions, assess learner comprehension, and address questions effectively.

- Adapt delivery methods, tone, pacing, and instructional techniques to suit different audiences and learning needs.

4. Audio-Visual and Video Conferencing Technical Expertise

- Apply hands-on technical knowledge of audio-visual and video conferencing hardware, software, platforms, and integrated systems.

- Demonstrate familiarity with cameras, displays, microphones, audio amplification systems, and related AV equipment.

- Understand audio and video input/output connections, connectors, touch panel controllers, and associated control systems.

- Explain equipment operation, system functionality, user controls, and practical operating procedures.

- Support the development of training materials that accurately reflect the technical functionality and use of JVN technologies.





- Translate technical system configurations and workflows into clear, actionable instructions for end-users.

5.

Business

Analysis, GUI Review and User Acceptance Testing

- Work with project stakeholders, business users, technical teams, and project managers to understand business and training requirements.

- Assist in developing graphical user interface designs for control systems based on documented business requirements.

- Review control system GUIs to confirm that designs align with business needs and intended user workflows.

- Develop and coordinate user acceptance test cases and scenarios.

- Coordinate UAT activities, facilitate user participation, document feedback, and support the identification of usability or functionality issues.

- Incorporate relevant UAT findings and user feedback into training materials, user manuals, and learning resources.

6.

Technical

Writing, Documentation and Communication

- Prepare clear, accurate, detailed, and professional training manuals, user guides, reports, presentations, and communication products.

- Translate technical terminology into accessible language without compromising technical accuracy.

- Review and edit training documentation to ensure consistency, completeness, usability, and attention to detail.

- Prepare qualified written communications, progress reports, training updates, and associated project documentation.

- Maintain training documentation and knowledge-transfer materials on the designated SharePoint site.

- Ensure written manuals and interactive e-learning content comply with applicable Accessibility for Ontarians with Disabilities Act (AODA) requirements.

7.

Training

Administration and Knowledge Transfer

- Coordinate training logistics, schedules, attendance, supporting resources, and delivery arrangements.

- Conduct one-on-one meetings, team meetings, and knowledge-transfer sessions with managers, project managers, and team members.

- Document training processes, lessons learned, operational procedures, and project knowledge throughout the project lifecycle.

- Provide Adobe Captivate source and project files, training manuals, and other agreed deliverables to support ongoing maintenance and knowledge transfer.

- Ensure training resources and documentation are organized and accessible to relevant project stakeholders.

Requirements

Mandatory Experience and Skills

Candidates must demonstrate the following experience and capabilities:

1. Adult Training Experience: At least 10 years of experience in adult training, including training needs assessment, instructional design, development, delivery, administration, and evaluation.

2. Audio-Visual and Video Conferencing Experience: At least 5 years of experience working with audio and video conferencing technologies, including relevant hardware and software.

3. Hands-on AV and Video Conferencing Technical Expertise: Strong practical familiarity with AV and video conferencing platforms, hardware, cameras, displays, microphones, audio amplification, input/output connectors, and touch panel controllers.

4. Training Needs Assessment and Planning: Experience assessing learner requirements, identifying skill gaps, defining learning objectives, and developing training plans.

5. Training Design and Development: Demonstrated experience developing structured training programs, instructional content, training manuals, user guides, support materials, and presentations.

6. E-learning Development: Experience creating interactive e-learning modules, with specific experience using Adobe Captivate and the ability to provide source and project files.

7. Adult Education Principles: Knowledge of adult learning principles, learning needs assessment, instructional design, program development, and training methodologies.

8. Training Delivery: Proven experience delivering in-person and remote training to both individuals and groups, including motivational and scenario-based technology training.

9. Technical Writing:



Strong writing, editing, and documentation skills, with particular attention to accuracy, clarity, detail, and user-friendly presentation.

10. Plain-Language Communication: Ability to explain complex technical concepts, AV systems, and operational procedures in clear, concise, accessible language.

11. Business Analysis and UAT: Experience supporting business requirements analysis, control system GUI design reviews, UAT test-case preparation, and coordination of UAT activities.

12. AODA Accessibility: Familiarity with AODA requirements applicable to interactive e-learning modules and written training manuals.

13. Software Proficiency: Demonstrated experience with word processing, spreadsheets, presentation software, web-based facilitation tools, and e-learning software.

14. Communication and Facilitation: Excellent oral and written communication, interpersonal, consultative, presentation, facilitation, and active-listening skills.

15. Training Evaluation and Reporting: Experience evaluating training effectiveness, assessing learner understanding, gathering feedback, and preparing training reports and associated communication products.

16. Public Sector Experience: Five years of public sector experience, as specified in the assignment requirements.

Essential Candidate Profile The ideal candidate will demonstrate:

- A practical, scenario-based teaching approach that uses real-world technical examples and hands-on demonstrations.

- The ability to develop detailed, professional, and easy-to-follow user manuals and training documentation.

- Confidence delivering training to technical and non-technical audiences in onsite and virtual environments.

- Strong interpersonal skills and the ability to adapt training to different learning styles and user backgrounds.

- Experience facilitating discussions, encouraging participation, assessing understanding, and responding constructively to learner questions.

- Strong organizational and coordination skills, with the ability to manage training activities, documentation, and knowledge transfer throughout the project lifecycle.

- Attention to accessibility, documentation quality, and consistency across all learning materials.

Evaluation Criteria

Evaluation Category

Weight

Training, Business Analysis and E-learning Module Creation Skills

30%

Technical Skills – Audio-Visual and Video Conferencing

35%

Communication Skills

30%

Public Sector Experience

5%

Total

100%

Evaluation Focus

Training, Business Analysis and E-learning – 30%

- In-person and remote training for individuals and groups.

- Oral and written communication, interpersonal and consultative skills, and facilitation.

- Preparation and review of paper-based and electronic training materials, support documentation, and user manuals.

Technical Skills – 35%

- Proficiency with video conferencing technology, including hardware and software.

- Familiarity with AV equipment, cameras, displays, microphones, amplification systems, audio/video connectors, and touch panel controllers.

Communication – 30%

- Ability to explain complex concepts clearly and engagingly.

- Strong presentation, listening, facilitation, questioning, and interpersonal skills.

- Ability to create understandable training materials, guides, manuals, emails, and reports.

- Adaptability to different learning styles and cultural backgrounds.

Public Sector Experience – 5%

- Five years of public sector experience.

Work Arrangement and Security Requirements

- The assignment requires five days per week onsite at 21 College Street, Toronto.

- Candidates must meet the client's CRJMC security clearance requirements.

- The role is full-time at 100% allocation.

- Travel expenses are not provided under the assignment details.

Knowledge Transfer Deliverables The successful candidate will be responsible for preparing and transferring relevant project knowledge and materials, including:

- Completed training manuals, user guides, and supporting documentation.

- Adobe Captivate source files and project files.

- Training presentations, e-learning modules, and related learning resources.

- Documentation maintained on the project SharePoint site.

- Knowledge-transfer sessions and documentation for managers, project managers, and team members throughout the project lifecycle.

📌 Senior Training Specialist – Audio/Visual & Video Conferencing (Toronto)
🏢 Upstaff
📍 Toronto